The Porter Brewers Hill Apartments

I am relatively certain you do not want me sharing my comments. I have refrained from making such comments public as the leasing office has been pleasant. But the situation must get resolved.

As of last week I have been here 3 years and hope to remain here for the future as long as rates remain reasonable
Some of the previous problems have been solved (the mailroom)
And hopefully the pool rules will be enforced by mgt in the upcoming season

The amenities look appealing but they're always broken or have parts missing. Additionally the management staff is incredibly incompetent. Maintenance will receive work requests but will then mark them as complete without doing anything so its nearly impossible to get anything maintained. When we first moved in there were ants everywhere and neither maintenance nor pest control ever came to help us fix the issue. Fast forward a couple months and water is pouring from the fire sprinkler onto my... floor, It took Maintenace 12 hours to show up. The worst example of incompetence I can point out is that for the last few months their has been a broken pump (might not even be safe) in the fire system that causes very loud noises and vibrations constantly that are annoying and keep us awake at night. It took me 2 weeks to finally get the chance to voice my concerns to building management and when I did all she could do was tell me she was new and that she had no knowledge of any of these issues but she also immediately refused to do anything about it. She was unwilling to take some money off rent or provide an answer on when this issue will be fixed. I personally will never live here again or pursue living in any building managed by Avenue5. If you have any interest in this building id highly recommend you consider literally any other option. Read More

The leasing staff is the absolute worst. It’s stunning how rude they are, to the point that they seem hostile. I cannot believe the property management company (Avenue 5)allows them to treat everyone so poorly. They are not very knowledgeable and unable to answer even the most basic questions about the community. The apartment itself is okay. It’s a bit dated and cheap looking but it’ll work if you’re looking for something short term. The garage is poorly lit and does not feel safe at all. The... hallways have a dim and dingy look to them. The root of the problem is that it is a poorly managed and poorly maintained community. I’m disappointed and wish that I had made a different decision and moved to the axel, Gunther or any of the other truly “luxury “ communities. I have never felt compelled to leave a review until I moved here. Read More

This place is and not nice enough to warrant being so expensive. My apartment is cheap looking and outdated compared to the lobby and what they show you in tours and photos. The hallways and elevators are not clean and smell like dog pee. People smoke in the stairwells and they always smell like weed.

So many of my packages have been lost or stolen even with the package lockers. There are always packages scattered everywhere around the unmonitored mailroom. Management doesn't do anything... helpful if yours goes missing and just tells you to look again.

If you live near the pool area there's zero sound insulation to block out people yelling and blasting music. There's no locks or security to stop people from doing this at 4am on a Wednesday. Read More