6/29/26
Slow Maintenance/Office Assistance
It takes forever to get any issues resolved. We’ve been submitting work orders for extermination (there’s definitely a roach issue here) and appliance repairs for MONTHS. They’re marked complete but no work is done. Asking rental office for assistance with leasing issues, parking, pool access, etc always takes several attempts before assistance and still a long time for an actual resolution. Proceed with caution or have a lot of flexibility/free time to advocate for your issues and concerns.
Review from Apartments.com
Property Manager at Madison at Eden Brook responded to this review
Thank you for connecting with us. We strive to provide outstanding customer service at every level, and we are sorry if that goal has not been reflected in your time with us. Because we are always looking for opportunities to enhance the living... experience, we have noted your feedback and will look into your observations. In the meantime, we strongly encourage you to contact us directly at sstewart@murnproperties.com or 410-381-5511. I appreciate your time, and look forward to hearing from you soon. Sincerely, Sabrina Stewart, Property Manager














