Avalon at Traville

BEWARE! DO NOT RENT HERE!!!!! the most unresponsive and uncaring staff, not just from the property, but also from the corporate office. Lost count on the number of emails about a broken hvac system that resulted in very cold temperatures inside the unit and very hot summer days with electrical bills upwards of $400 a month. Can’t tell you how many service requests I’ve sent. NO CARE, NO SOLVING, Disgusting behavior in the middle of covid, when people’s lives are being affected! And to make it… worst, they nickel and dime you at the end of your lease, without showing you receipts! I’m so disappointed! Read More

BEWARE! DO NOT RENT HERE!!!!! the most unresponsive and uncaring staff, not just from the property, but also from the corporate office. Between the number of emails about a broken hvac system that resulted in very cold temperatures inside the unit and very hot summer days with electrical bills upwards of $400 a month and after moving out, charging exorbitantly for ‘damages’ to less than 300sqft of carpet space. I’ve asked to see the invoice for the charges, which says I’m paying for a ‘full’… carpet replacement. Why am I paying for full carpet replacement for an entire townhouse, when the ‘damage’ was for a very small 300ft piece of carpet space. Instead of disputing or sending me a breakdown of charges, they told me ‘there is nothing else we can do, your account has been forwarded to a third party. NO CARE, NO SOLVING, NO PROOF, THEY SENT ME STRAIGHT TO COLLECTIONS!! Disgusting behavior in the middle of covid, when people’s lives are being affected! Read More

I just moved out of this complex after two years and it was nothing short of wonderful. So many management companies smile in your face until a lease is signed and then they are no longer helpful... I experienced it several times in the past. But not here. The leasing agents are all kind and helpful. Very communicative and professional. The community itself is conveniently located... close to a lot of shops without being in the middle of the hustle and bustle of it all. It had everything I… personally wanted and I had no issues. They started renovating several units just a week before I moved out and it looks beautiful, sleek & modern... really wish I didn't have to relocate from the area!! Read More

At first site this is a great neighborhood. Good looking buildings, amenities, nice landscaping, good apartment's layout. I loved my apartment for its location, that was all I needed. But then the problems begin. I never had so many work orders placed before in my life. What looks good doesn't necessary works good. The washer, air conditioner, stove, oven, mold. The utility bills are very high, especially the water bill for one person is over $65 a month. Also since I have a terrace level place,… my cell phone signal is at its lowest at all times, and it drops connection during the phone call more often than not. Same goes for the WiFi that I have to navigate to my network every time I step away from my laptop for a minute. And the biggest offender is the white powdery toxic substance scattered at the entrance of my building, and that's work of one of other tenant. That substance causes shortness of breathe, excess sweating, headaches, ringing in ears and overall is harmful for one's health. The leasing office staff knows that and does nothing to resolve the problem. Same goes for the emergency maintenance department. They all are hardly reachable. To get their attention takes seeng them in person. Good luck. Read More