Avalon Falls Church

I was prepared to give Avalon Falls Church a good rating until I got my renewal offer. On top of increasing our rent an egregious amount, they are forcing us to switch to Cox internet and pay $50 a month with no option to opt out, despite us being perfectly happy with our current internet.

To be clear, my low review is less about the rent increase and more about being forced to pay more to switch to worse internet. I have had Cox and they're terrible, and I don't understand what I'm getting for… my paying Avalon an additional $50 a month. Read More

This review is much more related to the moving out process and the overall corporate side of the Avalon it appears. My wife and I had lived in the Avalon for 2 years and enjoyed the spacious apartments. The amenities were initially a benefit, but due to Covid they became barely usable due to the restrictions in hours by those who were still working regular hours which my wife and I as healthcare workers and teachers are.
This is about our moveout where we were charged $500+ for "damages" that… after looking into and reaching out to the offices have solely been described as "Cleaning and Painting". My wife and I already had hired our own separate cleaning service for $120+ before moving out to ensure we were good to go. I even did a walk through with the maintenance supervisor who told me that we should be receive our entire security deposit back without issues based on how he looked at the apartment.


When I disputed the charges for obvious reasons they sent me the move out package that simply says "Needs Cleaning" for all items but still have charged $400 for painting the apartment. They said that painting and cleaning aren't "expected duties" to bring the apartment back to move-in ready condition. What apartment doesn't get painted/cleaned or touched up before someone new moves in? The charges are ludicrous and have left an incredibly bad taste in our mouths after what had been a pretty good couple of years including bringing our first child home.


Very sad and disappointed on how all of this shook out and hope everybody else is aware to expect $500 charges upon move out for simple cleaning and painting. Read More

It's amazing here! People are so friendly and courteous. I love it and recommend it to everyone!

this place has really gone down hill, and they charge you more than other community places. Rent increases are 6-12%. Dogs are injured in the dog park, and constantly battle diarrhea due to 3 foot high weeds, running through poop that cannot be found, and then sharing toys. Multiple complaints have been taken to the office in management and even corporate, yet they do nothing about the injuries caused by the 20 trees and 16 polls they added. Package notifications go out an hour after delivery,… and often after the office has already closed. They are aware of the issues in they have done nothing to fix it since they've been opened. Complains constantly fall on deaf years, and if you complain they will not negotiate with you when your rent increase comes up. I have lived at other properties of this company and they have been fantastic but this stuff is absolutely the worst. Note that a lot of the five star reviews are for the maintenance team which is amazing. Read More