Carriage Hill

Good luck getting to the leasing office here. If you have a problem with ANYTHING they will give you the run around, flat out ignore you, lie straight to your face to say the least. You'll probably have better luck reaching out to corporate straight out, but don't count on that either.

It's a shame because the apartments are a decent size for the price, my particular building is quiet and has no issues, but the incompetent leasing "professionals" make it challenging to actually live here.

DO NOT MOVE HERE!! I’ve been living around here for a few years now and they have became the absolute worse apartment complex to live at. Maintenance is terrible and trust me, you will need them!! There’s mice in the buildings, the water and AC gets shuts off EVERY WEEK. My hot water does not work as I am typing this and the hot water was JUST shut off yesterday. It’s truly sad and unfortunate the way they treat their tenants, please spend your money elsewhere.

Where should I begin! First of all this is my second time living in carriage hill and the WORST TIME ! I asked for a one bedroom the day I picked up my keys I was getting a JR one bedroom.Before I even picked up my keys I was told I couldn’t get my keys if I had a pet but yet near everybody in the complex has a pet! I’ve had roaches galore when I first moved in. Their pest control ppl didn’t fix the issue my DAD did! I saw the occasional mouse but tried not to think too much of it because I live… beside the trash room. But ain’t no way what’s outside should be getting inside my apartment. Let’s get into that office. Nobody doesn’t respond to emails , I’ve told managers I didn’t feel safe in my apartment, that I wanted to move into a new apartment, no response.I got the locks changed because I didn’t feel safe and the time and they didn’t even cut the key correctly so nobody can get in my apartment for routine maintenance or checks if I’m not home. The washing machines suck they rip up your clothes and then sometimes they barely work! People leave their trash piled up in front of the trash room which leaves the hallways smelling terrible! Been applied for another apartment never got a word back! I even went as far as to call the corporate office and they swore somebody would get back to me BUT NOBODY HAS REACHED OUT TO SAY ANYTHING! When i got into a car accident which was around the time they implemented this new parking policy (WHICH ALSO SUCKS) instead of accommodating me and the issue i was having because I wouldn’t dare pay a dime to park my car where i live they insisted that i use a TWO DAY PASS THEN PAY TO PARK! One manager was nice enough to give me a two week pass until i got my car back! Fast forward in the last MONTH I’ve found not one but THIRTEEN MICE in my apartment! THIRTEEN! I’ve called numerous amounts of times about the issue and their only solution is a search and seal which is something they already did which clearly DIDNT WORK! But the minute you say you’re going to withhold your rent then they have a definite answer for that! They ask for all this money to pay the rent using rent cafe with these high charges but when you need actual help you can’t ever get it! they’re spending more money to make the property look good versus actually taking care of the tenants and their issues! We living in the southeast part of Maryland at this point! Read More

3370 T3 Smith

Of course, I have to leave at least one star to be able to leave a review. I would love to give Several stars to LaTisha, Dream, and Adam, Connie for always going the extra mile!! First, I would like to say I am not a bitter resident that does not pay rent; however, just very fed up with the treatment from this management company thus far. I work in property management; however, I would never treat residents this way. Someone attempted to break into my home when I first moved in.… My neighbors had sex on the hallway steps in front of my door. I walked out to cigarette butts that stayed in the hallways for days, someone vomited in front of my door repeatedly and it too stayed there for days as well, that's just to name a few. Understanding that you cannot control people, I simply wanted someone to clean it up the same day, as I reported it. My apartment flooded and thankfully, enough no damaged this time (the last flood my insurance quoted damage totaling $3000 I was compensated $1000 after depreciation. Not because my items were in poor condition just simply due to the amount of time, I had them.continued next review Read More