4/25/26
Poor Management of a Beautiful Building
While the building itself has some appealing features and historic character, the day-to-day living experience is significantly undermined by poor management and ongoing maintenance failures.
The most frustrating issue has been management’s inability to address basic building operations in a timely manner. Essential infrastructure like entry doors and elevators are frequently broken or unreliable, and repairs often take far longer than is reasonable. In a building of this size, that’s not just... inconvenient, it directly impacts residents’ safety, accessibility, and quality of life.
Equally concerning is the management team’s approach to communication. Requests and complaints are often met with dismissive or unprofessional responses, leaving me feeling ignored rather than supported. There appears to be little accountability or urgency when problems are reported, even when they are recurring or affect multiple tenants.
That said, it’s important to note that my continued residency here is not because of the management, but in spite of it. The building itself, and specifically the character and uniqueness of my unit, is truly unmatched, and that is the primary reason I’ve chosen to stay. My issues lie entirely with how the property is managed, not with the building itself.
Following my initial review on Google, management responded defensively and deflected blame on their shortcomings.
Management claims the elevator issue was “addressed promptly,” but that framing ignores the broader pattern. While the most recent outage may have been fixed quickly, this same elevator has historically been out of service for weeks at a time. A single quick fix does not erase a long-standing reliability problem that residents have repeatedly dealt with.
Regarding security, management states there is “no concern,” but this only changed after I filed a 311 complaint. Prior to that, I had submitted over a dozen maintenance requests dating back to October about three consecutive security doors that were not latching or locking, creating direct, unrestricted access to a residential floor. Those requests were closed without resolution. Action was only taken after outside intervention, which speaks volumes about their follow-through. All three of these doors, as of April 20, 2026, CONTINUE TO MALFUNCTION.
Review from Apartments.com
