3/13/26
Beware of new management
I would strongly caution anyone considering living at Chesterfield Place, especially under the current property management.
During my lease, I consistently paid my rent on time and regularly checked my resident portal to ensure my account was current. Despite this, I recently received a notice claiming I had a delinquent balance of $16.50 and that I needed to pay it immediately to avoid “negative rental history.” This came completely out of nowhere and is a perfect example of the kind of... ambiguous and frustrating communication residents have to deal with here.
Since the new property management company took over, the experience has gone downhill. Communication is often slow or nonexistent, questions about charges are not clearly explained, and the overall tone from management has been unhelpful and dismissive. Instead of transparency and responsiveness, it feels like residents are left guessing about fees and account changes.
The amount itself isn’t the issue — it’s the principle. Sending threatening delinquency notices over a small, unexplained charge reflects poorly on how residents are treated.
Between the lack of responsiveness, unclear billing practices, and overall poor management experience, I would not recommend Chesterfield Place to anyone looking for a professionally managed apartment community.
Review from Apartments.com
Property Manager at Chesterfield Place responded to this review
Hi there,
Thank you for taking the time to share your feedback about your experience at Chesterfield Place. We are truly sorry to hear that your time with us has been so frustrating, and we understand your disappointment.
We want to acknowledge... your concern regarding the $16.50 balance. It's certainly understandable how receiving a delinquency notice for an unexpected and small charge, especially when you've been diligent about on-time payments and monitoring your account, would be incredibly unsettling. We apologize that this has been your experience and for the distress this has caused.
We also hear your concerns about communication since the new property management took over. It's clear from your review that you've experienced slow or nonexistent communication, unclear explanations for charges, and a general feeling of unhelpfulness from management. We regret that our efforts to be transparent and responsive have fallen short and that residents feel left guessing about their accounts.
The principle you mentioned – how residents are treated and the communication style for even minor discrepancies – is something we take very seriously. We aim for clarity and a supportive environment, and it is evident we have missed the mark in your case.
We would appreciate the opportunity to discuss this further with you directly. Please contact us at chesterfieldplace@trinity-pm.com so we can investigate this specific charge and work towards a resolution.
Sincerely,
The Chesterfield Place Team
