Clayton on the Park

We have lived here for 2 months. The entire month of June water has been leaking from our window and the maintenance team has failed to deliver any solution to repair the fix. Would not recommend.

We (2 adults 2 teenagers) lived in the building for three years, not so much because we liked it, but because it was convenient (we first stayed in a furnished apartment and then moved to a regular apartment, and so staying at CoP was the least disruptive option).

On the plus side, it is within walking distance of the high-school and right across the ice rink, the swimming pool, and Shaw Park. There is also a Schnuck's super-market within waling distance and a number of OK restaurant... nearby. Finally, if you have a dog, it is a pet friendly building.

Unfortunately, there is a long list on the minus side. First, while the building pretends to be a "luxury building" it is a far cry from luxury. It is safe and clean with decent amenities, but nothing that would qualify as luxury. That is, however, not the main issue. The bigger problem is that the company managing the building (it changed a few years ago) is downright incompetent, and in my opinion not exactly transparent in its dealing with tenants.

For example, the building has a web portal through which tenants are expected to submit maintenance requests. It is useless, as nothing ever gets done when submitting a request that way. The only way to get anything fixed is by talking to the doorman and have him contact the maintenance company. Maintenance problems extend to the building as well. In particular, the building has just three elevators, including one freight elevator, which is barely enough given the number of tenants in the building (it is not uncommon to wait several minutes for an elevator during peak hours). Unfortunately, those elevators don't appear to be very well maintained and it is not uncommon for one to be out-of-service (my wife and daughter were once stuck in one for several hours before the problem got resolved). Similarly, tenants in lower floor apartments are subjected to non-stop noise from the building's trash compactor. Rather than solve the problem by replacing it with a quieter unit, the management company asks the doorman to turn it off at 9:00pm, and guess what, the doorman every so often forgets... And I could go on and on with similar examples, which overall made staying in the building a relatively unpleasant experience (certainly not a luxury one).

In summary, if you don't have any alternative, you'll survive, but I would certainly not recommend it. Read More

I have lived in COTP for over a year and absolutely"love" it! Kim and her team are amazing! At first, I was a bit skeptical about living in a high rise. But, after meeting the management team I knew it was the right place for my husband and I. They truly go above and beyond the call of duty, to please. Kim, I applaud you and your team for always putting us first. You guys "ROCK"! Your, professionalism, attention to detail and caring attitude does not go un-noticed! Thanks, for all you and... your team do. I was extremly touched when a friend in the building lost a parent and five days later received a beautiful bouquet of flowers from COTP management team, wow! On another note... My garbage disposal died on the weekend I was expecting guest. I placed a call and within and hour it was fixed.
I would recommend COTP to anyone looking for a place to call home! Read More