4/26/23
Things are often broken and managment is lacking in the management department
The garage gate was broken for almost 5 months of the 7 that i have lived here so far.
Amenities such as the hot tub and fire pits are often out of order for weeks at a time
The "Dog Park" is hard to stand in when it is hot outside since the AstroTurf is so urine soaked.
Communal areas are always dirty
trash rooms are full of trash just being thrown into the room instead of in the chutes where it is supposed to go
People who do not pay for parking often park in the building garage that people... pay 100-150 to park in and management does nothing about it
Several car and motorcycles have been stolen out of the garage in the 7 months that i have been here and countless cars have had converters stolen or have been broken into.
Light fixtures have been taken down for repair and haven't been replaced leaving capped off wires hanging.
The staff is nice until there is a problem then they stop attempting to help.
Given what people pay to live in this complex and the fact that it is dubbed as "Luxury Living" there are a lot of things that need to change
Review from Apartments.com
10 People Found This Helpful
Property Manager at Chroma responded to this review
Hi there,
Thank you for taking the time to share such a detailed account of your experience. We are sorry to hear about the number of issues you encountered during your time at the community. Extended amenity outages, security concerns, cleanliness... challenges, and inconsistent follow-through can be incredibly frustrating, especially in a property positioned as luxury living.
Chroma Hue recently completed an ownership transition, and many of the concerns reflected in reviews from the past year relate to conditions and processes that were in place prior to that change. Since new ownership stepped in, there has been a strong emphasis on addressing deferred maintenance, improving building security, and ensuring the common areas and amenities are held to a higher and more reliable standard.
Feedback like yours is important, as it highlights areas that required significant improvement and continues to guide the focus moving forward. We hope residents begin to see the positive impact of these changes throughout the community.
Chroma Hue Team
