7/20/26
DO NOT RENT
I would truly rather be couch hopping than live here one more day. I have never left a bad review and it truly takes a lot for me to get to this point. For starters, my air has broken repeatedly (more than 5 times) in less than a month. It is regularly over 92 degrees in my apartment and I have pets as well. The office is extremely aware of this situation and have done the absolute bare minimum to assist me. They will not fix my air, only supply me with a window unit that will barely cool... anything. Then on top of that, they require a 60 day notice to not renew your lease, which I understand is pretty standard. However, they just informed me that they are going up on my rent in less than 60 days notice, so now I cannot afford to live here so I literally have to leave. When I told them this, because I didn’t give a 60 day notice (because I never planned to leave until my rent was going up), they are requiring me to stay an extra month and charging me even though my lease will technically be up. I have rented at several other apartments over the years and and I have never had issues like this. It truly is an awful place ran by truly cruel, apathetic people. Again, couch hop before you rent here.
Review from Apartments.com
Property Manager at Arbor Walk responded to this review
Thank you for sharing your feedback. We're sorry to hear that your experience has been frustrating and that you feel we did not meet your expectations. We understand how important a properly functioning air conditioning system is, especially during... periods of extreme heat. Our team takes HVAC concerns seriously and works to address reported issues as quickly as possible. When repairs require additional time due to parts, replacement needs, or scheduling, we provide temporary cooling solutions, such as portable units, to help maintain comfort while the repair is being completed. Regarding your lease renewal and notice to vacate concerns, renewal offers and lease requirements are communicated according to the terms outlined in the lease agreement. We understand that changes to housing costs can be unexpected, and we regret that this situation was frustrating. Our team communicated with you regarding your options and worked to provide clarification about the move-out process and applicable rent obligations. We appreciate your feedback and the opportunity to address your concerns. We encourage you to continue working directly with our office so we can assist with any remaining questions or outstanding items. We wish you the best moving forward.
