9/6/25
Verified Renter
My move in experience was smooth, the staff were kind and helpful! I’m in love with the amenities such as the pool/spa and fire pits! I would say, one thing that could be improved is answering the phones. When applying/application process there were many times I needed to call with questions and no one would answer - I had even called up to 5x’s in a day without success. I know they are busy but I do think there is definitely room for improvement. But I would like to point out when they do... answer, they are very kind and helpful, I just think to improve the customer service experience they could do better on answering the phones.
But overall - I do love it here! I’m very happy!
Review from Apartments.com
Property Manager at 19th & Graf Apartments responded to this review
Thank you for your feedback! We're glad to hear you had a smooth move-in and love the amenities. We apologize for any inconvenience with phone communication and appreciate your input on improving our customer service. We are now fully staffed in the... office - that should remedy that issue!