Alexan LoSo

I wanted to share my experience so prospective residents can make an informed decision.

I selected this community expecting the level of quality, professionalism, and resident experience associated with the Alexan / Greystar brand. Unfortunately, during my residency I experienced repeated concerns involving safety, access control, and security within areas intended and represented as secured resident-only portions of the property.

These issues included unauthorized access into supposedly... secured areas, vehicle theft concerns within the resident garage, package and bicycle theft incidents involving non-residents accessing resident spaces, repeated fire alarm-related concerns, and recurring smoking/fire-safety concerns within a non-smoking community.

My concern was never that isolated incidents occurred. Incidents can happen anywhere. My concern was the recurring nature of these issues within areas residents reasonably expect to remain access-controlled and secured.

As a resident living alone, these recurring issues materially impacted my ability to comfortably use and occupy the property as intended. I ultimately found myself making alternate living arrangements at times, redirecting packages elsewhere, and avoiding portions of the property, including resident parking areas, due to ongoing concerns. I reached a point where I no longer felt comfortable reliably receiving packages at my own address or utilizing areas that were supposed to function as secured resident-only spaces.

I made repeated efforts over several weeks to resolve these concerns professionally through onsite and regional management and remained current on all rent obligations throughout the process.

What I found most frustrating was that after escalating these concerns and attempting to work toward a reasonable resolution, the proposed early termination option ultimately resulted in financial obligations that were effectively greater than simply remaining through the natural expiration of the lease term. Management specifically acknowledged that it would be more cost effective to remain through the end of the lease.

From my perspective, it was difficult to reconcile being told that the financially preferable option was continued occupancy despite repeatedly communicating concerns that had already materially impacted my comfort level and ability to safely and comfortably utilize the property as intended. Read More

I was one of the very first residents to move in back in, and I’ve really tried to give this place the benefit of the doubt. I know new buildings need time to settle in, but after two and a half months of living here, I can honestly say I’m beyond frustrated and deeply disappointed with my experience.

Let’s start with the mailbox situation. It’s now mid-July, and we still don’t have keys to our mailboxes. USPS has started delivering mail directly into each individual mailbox (finally), yet... residents have no way to access their mail. How is that even allowed? It’s absurd that we’re expected to live here without basic access to our own mail. I’ve never encountered something like this anywhere else I’ve lived.

Then there’s the fire alarm issue. Alarms go off randomly throughout the week blaring at full volume in the middle of the day with zero warning. At first, management would at least send out emails giving us a heads-up. That courtesy seems to have vanished. It’s especially brutal if you work from home or have pets. My dog's mental state is wrecked on a weekly basis.

And finally let’s talk about the leasing office. Communication is vague, execution is sloppy, and overall, the staff is just NOT locked in at all. After speaking with the leasing manager directly, I was told all packages would be placed in the designated package room going forward. Since that conversation, multiple packages of mine have still ended up sitting on a desk inside the locked leasing office. So unless you catch them during office hours, you’re out of luck.

This place had a lot of potential, but unless something changes it’s hard to recommend it to anyone. I'm locked in a long term lease and if I could go back, I would chose another option. Read More