Alpha Mill

Gorgeous apartments, exposed brick, huge windows, trash service and amazingly happy and helpful staff. Meant to stay a year, going on 3 now.

Hands down one of the best rental experiences that I ever had. The property is nice and well maintained. The staff and management are very professional and respond to your concerns, if any right away. I have been here three years and have never had any major complaints which often is unheard of. If you are looking for a safe, nice, and well-maintained establishment, look no further!

I have lived at Alpha Mill for a little over a year and love the apartments. The exposed brick in the mill is great and my dog loves the dog park. On the other hand, the staff have been the worst part about living here (specifically Chris). I've spoken with other residents that have shared their dissatisfaction with Chris' unprofessional attitude and customer service. Chris gossips to other residents about things that should be congenital. There has been no change or reaction in any way to the… complaints, as far as I can tell. The staff act as if amenities such as the pool are privileges. There has been multiple occasions when a homeless man has slept in our enclosed hallway which makes me feel unsafe to go outside alone at night. I wish I could live here longer because I love my apartment and location, but nothing is being done about the staff or resident safety so I will unfortunately not be resigning. Read More

I love the amenities of this apartment complex but the management is a little disappointing. I moved to Charlotte from Texas over 2 months ago, filled out an application to be added as an occupant on the lease, and still am not on the lease. I have called the office on 9 separate occasions, only twice receiving a call back to let me know that they are going through some corporate changes and have been unable to process my application. That is fine, but without being listed on the lease I do… not have a parking permit NOR do I have a key to use the gate. My car was broken into while parked on the street outside of the complex. Over $1500 worth of property was taken from my vehicle. I sometimes work late and on one occasion I was unable to get into the complex because all gates were closed. A young woman should not be standing out on the streets by herself in that area for 30 minutes waiting on someone to drive out or in to the complex. Especially late at night. On another occasion, while walking into the facility from the railroad tracks where I was forced to my car due to overflow, I was approached by 3 men in a vehicle. I did let a leasing agent know about this problem and she issues me a temporary parking pass, which is irrelevant because without a gate key, I cannot park my car in the designated area. It is disrespectful that no one from management has updated me about the application process. The level of customer service is ridiculous. I have tried going in person, but they must be understaffed because there is always a sign that no one is available. I have not included the issues we have gone through with maintenance requests and the untimely fashion with which they were executed but I will be sure to do so when I have the time to write another paragraph about the utter let down of Alpha Mill. Read More