Highland Park at Northlake

On our moving day I was super excited being that the model apt was everything we wanted but it turned out bad. First off the apt wasn’t ready we were walking in while the cleaning lady was finishing . Soon as we walked in it was very dark and gloomy the lighting was trash, the first thing we noticed that the cabinets over the fridge was literally hanging diagonal, there were two more drawers diagonal. Sugar and stains all in the cabinets the cleaner did not do a good job cleaning. The ceiling… fan was hanging on by a thread in the living room. The bathroom fixtures had some type of rust stain on it. There was no shower head in one of the bathrooms. The outlets in the living room did not work, blinds were dirty. The tubs were dirty, everything you can think of was just ugly. Also we were told that our apartment was gonna look exactly like the model except the lighting in the kitchen, but in the bathrooms you have granite grey and black countertops while the tub tile are beige. They gave us an old apartment and rushed us to move in. Read More

It is noisy constantly throughout the day (mowing is a full 8 hours every Monday, leaf blowing, pressure washing, cutting down trees, redoing the outdoor dog area, cleaning the resident windows while staring in, several dogs barking throughout the day and night, coming onto the resident porches without notice - yes even those not on the ground level, etc.). Additionally, the gym is never cleaned, and several pieces of equipment do not work. The "renovations" are sloppy and were completed while… we were home after being promised to be finished before we moved in. Our work requests for a year living there have included: our door (literally could see into the apartment through the handle, damage from the PRIOR TENTANT, and took them over a month to replace, the air conditioning, dishwasher, oven, pest control for cockroaches, and the garbage disposal to just name a few. Furthermore, we were 6 days late giving notice (yes, I completely own this was my fault) and they charged us $5,367.58 for those 6 days. Save your money and your mental health, and please live somewhere else. Read More

Highland Park needs a serious overall! Parking is a horrible, the management team is almost nonexistent and the layout/lighting is trash. The one positive review I would have is of the parcel lockers (just need a light for when it’s dark) and maintenance

Living at Highland Park is a wonderful experience. I have lived here almost 8 years and have found the Office Staff to be friendly and helpful. Whenever I have had a maintenace issue it is addressed properly. The buildings and grounds are kept up well. Overall, it's been an excellent experience living here and I'm looking forward to living here for years to come.