Safire at Matthews

I regret accepting this offer. I genuinely feel like I was intentionally placed into one of the worst units available. It’s extremely disheartening because I specifically asked Andrea, the leasing manager, for a renovated unit, and she looked me in my face and told me there were none available. Coming from out of state, I trusted what I was told especially after they promoted an amazing move-in special only to be placed in an old, poor-condition unit.

What makes this even more upsetting is that... there is a vacant renovated unit right next door to me that no one is currently living in. Meanwhile, I am dealing with a severe infestation of roaches, gnats, and mold.
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If I can give 0 stars I Would. This place has the worst management style and extremely poor communication. They have multiple emails and phone numbers that they never respond to. For the simple reason of the poor and unprofessional staff and the apartment complex is old and rundown. Please believe the poor reviews... DO NOT MOVE HERE.

We moved in a month ago. We are so happy we finally found place where is excellent customer service and amazing place to live. Alison made it so much easier for us. Any time we had questions she would respond right away. We wish all the companies would have someone like Alison working for them. Very very pleasant. Thank you Alison!!!!

The management company has turned this place into the slums. They will not hire proper exterminators to get rid of their roach problems, they will do not do anything about noise disturbances and will allow upstair neighbors to torture you without any consequences. Management doesn't care about the residents because they don't have our best interests in mind. They just come to work. Very unprofessional and lazy. The property is dirty, they never clean up daily like other properties do, there is... old leaves everywhere. Do NOT move here if you have too, most residents end up breaking their lease early because they can't take how nasty the property really is once they move in and dealing with incompetent leasing agents. Everyone apartment is dirty when they move in and they will LIE to get you in. Don't fall for it. RUN!!! Read More

I could go on and on about this apartment complex, but I will start here. Run for the hills. The property is not maintained as it should for the rent they charge. The pool was delayed in opening and is closed more than is open. The car wash area is horrible as the hose is broken and the vacuum hose is taped. Parking is a nightmare. The staff do not inform you when maintenance will be entering your apartment as well as any other community news and information.