1/16/26
Verified Renter
With the exception of the office manager, the staff are unprofessional and incompetent. GreyStar removed the security gates at all entrances, so there is zero security now and the traffic through the community has increased making it noisy and loud. They began a renovation project in all the buildings, but because no one supervised it, half way through, the project was stopped because the wrong flooring was installed, so most of the buildings remain only half renovated. Sometimes the building... doors break meaning they no longer lock, leaving the buildings unsecured and it can take weeks before they are fixed. Finally, the construction is such that there is no sound proofing, so everyone complains about hearing their neighbors above and below them.
Review from Apartments.com
Property Manager at The Sawyer Providence Farm responded to this review
Hello, thank you for taking the time to share your feedback. We understand how these concerns can impact your experience, and we appreciate the opportunity to address each one. Regarding the removal of the gates, we want to clarify that this decision... was based on updated city requirements and code enforcement regulations. We did everything we could to keep them in place, but ultimately we were required to remove them to remain in compliance. We know this change has been frustrating but we hope the installation of five additional speedbumps throughout the community has helped decrease some of this traffic and noise. We also appreciate your comments about the hallway renovation project. The work has been fully overseen by our construction team from the start; however, once the originally planned flooring was installed, it became clear that due to the type of subfloor and the layout of the hallways, that flooring would not perform as intended. To ensure durability and long-term quality, we made the decision to switch to a more suitable flooring product. Paint and lighting upgrades have already been completed throughout the community, and the new flooring has been fully installed in several buildings, with the remaining buildings scheduled once the materials arrive. For building entry doors, we understand how important controlled access is and while we work closely with our vendors to complete repairs as quickly as possible, we are reviewing response times to ensure improvements are made where needed. Noise concerns can vary depending on building structure and location, and we encourage any resident experiencing ongoing disruptions to reach out to the courtesy officer and the on-site team so we can help identify possible solutions. We truly value your feedback, as it helps us make meaningful improvements for our residents. Thank you again for sharing your thoughts—we’re here to help in any way we can.
