Realm at Patterson Place

To begin, I’d like to express the absolute disapproval of the front office staff. I would personally recommend that the front office staff pursue other working options as opposed to a position involving customer service as this is not a strong suit. They were really nice in the beginning when we got in the door, but upon receiving the code, signing a contract, and going into the apartment we quickly realized that it was all a mere facade.
We’ve attempted to talk with staff and even lantower... management but have been unsuccessful in getting our concerns heard or tended to. The Lantower website states, “WE FOSTER OUR TEAM MEMBERS BY PUTTING OUR PEOPLE FIRST”. In my opinion this business model and overall practice/transaction is a fraud.
Lantowers Core Values are as follows (but they don’t seem to matter here at Realm Patterson Place)

1. CUSTOMER-CENTRIC - The customer or tenant is nothing more than a number that is to pay rent according to their contractual agreement. The staff are quick to give “friendly” reminders that rent is due and micromanage tenants about things like the trash can being placed outside too soon, but will not manage the property with care. Multiple tenants have made appropriate requests about fire ants, ROACHES, and other pests with no avail. To say they are customer-centric is rather offensive to our intelligence.

2. PASSION - Realm is passionate about one thing: MONEY - The ledger proves it. The charges are incredibly hiked. The charges like Smart-Home Technology & then amenity fees for things that are almost ALWAYS broken or inaccessible is fraud. (The printer was broken. Odily’s way of fixing it was to just remove it from the business center.) The Pest Control fee is an absolute joke. Let me remention ROACHES.
3.COMMUNITY - The community is more of a bunch of disgruntled tenants that talk about such a poor experience. If that be the case then yes we have a solid community.

4.TRUST- Realm CANNOT BE TRUSTED and neither can the grounds. This place is a high target for THIEVES. Our vehicle along with other tenants' vehicles have been robbed. Bicycles have been stolen and various other things. (If you need police reports please let me know) What did Realm do? NOTHING - They proceeded to tell us that they don’t have security or surveillance cameras due to the fact that it deters more tenants from believing it's a safe place to live. WELL, IT’S NOT!

Etc. Read More

The recent rent increases with lease renewals here are completely unreasonable and seem to be based purely on greed, and not "market changes" (as they have stated it). Look elsewhere, as you'll find much more competitive pricing at other apartment complexes.

My increase was $380 then bumped down to $300 after filing a complaint. This is still a completely unreasonable increase for a good tenant who always pays on time. I also know of at least one unit that has been vacant for months. So what is... the motivation here besides greed? I have heard from other tenants that the increases have been up to $500, which is an insult and completely laughable.

On July 1 (right before the long July 4th weekend) they announced that the pool will be closed until further notice, which was just another slap in the face. There was no reason given for this closure. Not only was the pool closed, but they chained off the entire outdoor area with the grills, chairs, and tables. I was going to wait to write my review for Realm until I move out, but this closure was enough motivation to do so now.

Other than these major cons, the staff here is friendly and maintenance is responsive. Read More

I moved in Feb 1
It was a bit overwhelming with all the different portals for me but I had some great assistance from the managers. All is good so far.

Just moved out of town but lived here for 2.5 years and loved it! Great staff and maintenance team. Highly recommend and special shoutout to Odily and Kendra for being so helpful and wonderful all these years! Lovely community.

From the moment you move in you are exclusively a check every month. Fees are hidden into your monthly bill and when you choose not to renew your lease. Don't expect to get your security deposit back no matter how much you have taken care of your apartment or much you clean when you move out. The office staff is rude and not helpful. You are spoken to and treated like you live in a dorm. You will receive multiple automated phone calls and emails every week for any apartment event, issue, or... notice. It is so annoying over time. I do not recommend living here if you are a working adult. Amenities are typically closed, broken, or not maintained. For example - I lived there for a little over a year and the grills were closed for all but three months. The pool and pool deck aren't cleaned on a daily basis. Trash is left on the pool deck for days and skimmers are not cleaned regularly causing a build-up of leaves and other items (ex. bandaids) in the pool itself. Things in the apartment were constantly breaking. There is always something that needs to be fixed. The maintenance staff is great! Always polite and fix things in a timely manner. Overall, yes it's an okay price in a convenient location. If I could go back and know that's how they treat residents I would absolutely look elsewhere. They're great at making a first impression, but it's all a facade. Rent somewhere else Read More