8/15/24
Horrible Staff
This apartment complex overcharges for fees, charges you for a locker you never use, and the Office manager and staff are rude, ignorant and unhelpful.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at 17 Social responded to this review
Hi Carley—Thank you for taking the time to share your experience as a past resident, as it is what helps us continue to improve. We are sorry to hear that you were surprised by the monthly $6 Parcel Pending locker fee associated with your lease... agreement. We strive to be upfront and transparent about all fees and charges, which is why they are broken down in detail on your Welcome Letter and Lease Contract all signed prior to move in. However, we understand that there may be room for improvement. Additionally, we believed our team was very cooperative in addressing all your concerns regarding your Final Account balance and providing all supporting documentation to validate associated charges. We believed this situation to be resolved. In the future, please contact us again so that we can take additional steps to assist you. We want to do whatever we can to ensure that all our previous residents have a positive departing experience at 17 Social. Thank you.
