Avalon of Wilmington

New tenant Moving here was great , staff was very helpful , friendly supportive, and informative, easy to be able to reach, quick response through email or phone , being that I was relocating from another state Liliana was so helpful in every way to assist me and assured everything was taken care of for my move , the community is very clean and quiet, the apartment are are clean and very nice looking inside and outside , i would recommend anyone and my friends to move here

Really nice place! I've been living here for almost a year and half now, they are great, always respond when we have questions or need help with maintenance, all their staff are very friendly, always trying to help, their prices are very good compared to what other places offer, all the neighbors are respectful so it's definitely a place I would recommend.

Lived here 1.5 yrs & no issues We’ve had no issues with Avalon since we moved in 1.5 yr ago. Litttle maintainance issues here and there that have been helped with no problems shout out to the maintenance staff.

I have live here for the past 2.5 years and really have enjoyed it. Great neighbors, great pool, and lots of room in my apartment and around the grounds. No problems parking and I love being able to walk to a restaurant that has good food and an even better atmosphere. Thanks!

I have been a resident for years and have to mention some concerning issues that have recently arose since the new management corporation, Southwood Realty, took over. I’ll focus on my top three concerns.

1. The deteriorating property.

a. There is a stark difference between the newer Saxon Place and the classic Avalon floor plan. However they are all priced on the higher end and you’re required to pay for cable, internet, trash, and three separate water, sewer, and admin bills on top of a... high market rent. This is not a luxury complex besides the pool. Literally the pool is the only thing going for this place.

b. The amenities are not maintained properly. There are some serious safety issues throughout the property that needed addressed years ago. The gym has had broken equipment for years. The cardio room frequently has had A/C issues as well. The courts no longer have proper lighting. The new grills don’t work and never have gas. The pool patio has a tv mount, but no TV. The car wash vacuum hose doesn’t even have an attachment and the water hoses don’t have spray nozzles. The dog washing room does not get cleaned often. Half the computers don’t work in the business center any time I’ve needed them.

2. The high turnover.

a. A few years ago Avalon boasted one of the best teams I have ever seen at an apartment complex. Too bad the new management couldn’t retain them. Stephanie is the only one left. She’s also the hardest working and friendliest employee in there. I always see her around the property and she’s still the only one that even seems to care for conversation. The rest will push you out. I’ve even witnessed them cut Stephanie off mid conversation while I’m in the office. Does not seem like a healthy work environment.

b. The maintenance team under the new management is focused on speed of completion and not quality of service. They no longer contact you before entering as a courtesy. You also have to submit a request multiple times because they don’t actually address this issue properly. Looks like new guys every week.

3. Crime

a. Just look up the crime reports for here. It’s astonishing.

b. Car break ins. Rather than getting emails about community events or socials, we get patronizing communication on how to properly lock our cars.

c. Patrolling has ceased. It definitely gave me peace of mind to know at least there was a patrol car that would monitor the property. Read More