3/12/26
Stay away!!
Extremely poorly managed building. Hot water is unreliable, and the water is frequently shut off for repairs with little to no notice. Communication around these shutoffs is terrible and leaves residents scrambling. Elevator repairs often lead to long wait times and one or two elevators being down at the same time. True maintenance emergencies are dismissed, and getting anything fixed requires repeated follow-ups. If you have plumbing problems you’ll be told to use the bathrooms on the amenity... floor. Persistent noise problems have gone unresolved for months, despite repeated reports and complaints to management. On top of that, construction is set to begin this summer on 5+ high-rise buildings surrounding the property, which will likely make noise levels even worse. Very frustrating experience and absolutely not worth the rent.
Review from Apartments.com
Property Manager at 65 Bay Street Apartments responded to this review
Hi there,
We are so sorry to hear about your extremely frustrating experience at 65 Bay Street. It is clear from your detailed feedback that we have fallen short of providing the living environment you expect and deserve, and we sincerely apologize... for the significant disruptions you've faced.
We understand how incredibly inconvenient and disruptive it is to have unreliable hot water and unexpected water shutoffs, especially with such poor communication. The scrambling and uncertainty this causes is not acceptable. We also deeply regret the ongoing issues with elevator repairs and the extended wait times you've encountered. It's disheartening to hear that true maintenance emergencies are being dismissed and that you've had to repeatedly follow up to get things fixed. The suggestion to use amenity floor bathrooms for plumbing issues is certainly not ideal and we apologize for that.
Furthermore, we are very concerned to learn about the persistent noise problems that have gone unresolved for months despite your repeated reports. We know how crucial a peaceful living environment is, and we failed to address this adequately. We also acknowledge your concern about the upcoming construction surrounding the property, and we understand how this compounds the existing noise issues.
Your experience is absolutely not reflective of the standards we strive to uphold. We are actively reviewing the specific issues you've raised, including hot water reliability, communication protocols for building services, elevator maintenance, and responsiveness to maintenance requests and noise complaints.
We would like the opportunity to discuss your concerns further and see how we can make things right. Please reach out to us directly at Management@65bay.com so we can ensure your feedback is heard and addressed at the highest level.
Sincerely,
The 65 Bay Street Management Team
