Stewards Crossing

Property Manager at Stewards Crossing responded to this review

Yvonne,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations and appreciate the opportunity to address your concerns.

For clarity, our community does not turn off heat in… September. Each apartment home has individual temperature controls that residents can adjust year-round for their comfort. During colder months, residents are required to maintain a minimum temperature of 55 degrees to help prevent frozen pipes, which protects both their home and neighboring apartments.

All apartment features, community amenities, and applicable monthly fees are reviewed during initial tours and in follow-up email communication prior to leasing. Once a home is reserved, each resident receives a detailed welcome letter and lease agreement outlining all pricing and associated fees, ensuring everything is clearly presented before move-in.

Our apartment homes are maintained according to community standards, and we are committed to addressing maintenance concerns promptly when they are reported. If there are any issues with paint or other interior items, we encourage residents to submit a service request so our team can inspect and resolve the matter as quickly as possible.

Regarding the popcorn ceilings, they were installed when the community was built in 1991, after the ban on toxic materials used in earlier popcorn ceiling applications.

Pet safety is very important to us. We take reports of aggressive behavior seriously and encourage residents to notify management immediately if an incident occurs so it can be properly documented and addressed in accordance with community policies.

We welcome the opportunity to speak with you directly to discuss any of these matters further. Please feel free to contact our office at your convenience 609-262-7960. Read More