The Station

I had a very frustrating and damaging experience with Greystar, the management company of this apartment building, due to negligence in their billing and internal record-keeping.

In early 2023, I applied for an apartment at the Station but later withdrew my application because the unit could not be ready by the promised move-in date. The leasing office refunded both my holding deposit ($1,000) and application fee ($125) - not chargebacks but refund!

Despite this, in Nov last year, Greystar... showed an outstanding balance under my name, even though I never lived in the apartment. Worse, this alleged balance was passed to a debt collector, which resulted in a 120-point drop in my credit score. This is how I found out about the situation after the crazy credit score drop.

When I contacted Greystar’s receivables department to ask how this could happen, the representative said she could not discuss my case and only speculated that it “might be related to the application fee” — a fee that had already been refunded and documented.

I am now working directly with the debt collector to have this error removed from my credit report. This has required significant time and effort, including writing explanations, submitting evidence, and making many phone calls to track the progress. It has been 3 weeks since I sent over the evidence, yet the debt collector claimed that they are still investigating the case and can't provide me with an expected date on the outcomes. I have to call every few days to check the progress. Let alone the stress level.

This situation reflects a serious lack of coordination, accountability, and care. An administrative error on Greystar’s end should never be allowed to escalate into credit damage for someone who never even became a tenant. I strongly advise future applicants to keep all documentation and closely monitor their credit if dealing with Greystar. Read More

The station has become much worse since Graystar took over. Maintenance isn’t being done of any communal area. Emails are either ignored or they respond by lying to you. Luxury apartments? Not any more with the state of this place since the takeover

Parking was the first prominent notable issue here. I can't count on one hand how many appointments and sessions I have missed as a result of not being able to retrieve my vehicle from the parking system. It's used as a "Check this feature out, how cool is this!" but the reality is that there will be plenty of times when you will not be able to retrieve your vehicle due to parking system errors.

Now onto the environment and the people here. Be prepared to spend a good amount of time in your... apartment, because the vibe outside leaves much to be desired. There have been instances of people so strung out on drugs, that they spaz out right by the building door. There are also instances of homeless people camping out in the crevices of the building and building employees do very little to mitigate the situation, so you will have to take manners into your own hands and contact local authorities for the safety of you and your family.

Finally, the building. The front door's system has been under repair for the past two months. Depending on the time you get in, it is very possible that you will not actually be able to access the building without calling a phone number for support. Read More