Arterra

Maintenance has been great emergency maintenance requests always handled promptly

I have been living here for the past 3 years and this is the first time I’ve had a serious issue due to new management. I have a serious leak somewhere in the apartment that causes large puddles of water to seep up from the flooring every time I flush the toilet. After calling emergency maintenance a few days ago, it took them at least 2 hours to even come and look at the apartment. They cut into every wall to try to find the leak and couldn’t find it, therefore having to contract out to a… plumber in town to find the source of the problem. I was told a plumber can’t make it to our place until Monday, 2 days later. Now, the toilet doesn’t flush at all and there is no water in it. I again had to call maintenance about this last night and they let us know that the toilet is completely unusable. We were told last night that we would be given an access code to a different apartment a few buildings over just to use the bathroom. I had to call 3 more times in order to even acquire this access code that I was told I’d get called with right away. The access code we were given expired after 11pm and I had to walk instead all the way to my sister’s apartment to use the toilet, who luckily lives here. It’s outrageous and unacceptable to be living in an apartment with no working toilet and water seeping up through the floors. We still have no solution to all of this and do not even know a definite time that a plumber will get here. We’ve been told we are unable to break our lease and move to a new community.
Do NOT rent here if you want functioning facilities, including a TOILET. Read More

The appliances are outdated. I opened my fridge and the handle popped right out. When I preheat the oven, one of the stove tops turns burning hot. The wood floors and carpets are disgusting. There are wood floors in the bathroom, which is illogical, and not the nice wood floors. The blind hanger that you use to close and open the blinds keep falling off. To put short, it is way too expensive for the low quality you get.

The locks are often broken to the gates, which means you have to walk… around the long way to get there.

They also handle renewal process poorly. They gave me my renewal notice a week before I had to give my moving notice. Which provided me very little time to actually make decision based on finances.

Do not recommend. Only positive is location. Read More

This property is so beautiful and in a great part of town. Everyone is so kind in the office!