Silver Stream Apartments

They will encourage residents to apply just to get the admin fees, even when they know the resident will not be approved, happened to several of my referrals. If you complain about anything or get on their bad side, they will 30 day you without a second thought. Then when you leave, they always find reasons to keep the deposit. The sewer is always backing up, the crime is out of hand, there are always leaks and units getting flooded, the noise through all hours of the night is very frustrating.… The roach problem is very bad in several buildings. It doesn't matter how clean you are if your neighbor 1 wall over is infested. Glad to be done with it and fair warning to future applicants. Read More

No no.no never live here I was deposit money for security deposit 300 after I moved this stupid apt they send me bill for carpet client they charge me almost 500 for carpet clean my carpet was very clean I was kipping almost new but they send me 500 bill also every body working here drespect full they treet you like animal if you have problem you home they mantnace coming after 1 week they gat always open and broke worst place too live stay way please take my experience!

When we wanted to move out from here they did not check out with. Severel time we came and sked them about our deposit but the answer was we don't know.. They did not give answer to us until the new residential came.. Then manager told us that they changed the carpet and they did full paint.. And they did not give our deposit back. They charged on us 1000 $ when I asked them I want to see the bill if you changed the carpet.. She said if we show the bill your charges would go up... I asked..… Severel time I came why you did not share the carpet problem with me... She did not have answer just said... Sorry.... When you want to move in everything is good... But the time that you want to move out... They never want to talk and give answer clearly.... Always they make a way to take money from residential.... Read More

I applied for the unit, got approved, and went in to sign the rental agreement. They gave me a move-in date, took a $300 deposit to hold the apartment, and told me everything was good to go for July 18 move-in. At this meeting, I asked the leasing manager, Francine, some questions regarding the security deposit and what steps to take with documenting during the move-in process. Francine would not answer my questions. She became extremely agitated. She said that they take a standard $300… cleaning fee out of everyone's deposit in order to turn the apartment to make it ready for the next tenant. I was confused by this answer because I thought security deposits were supposed to be used for damage caused by the tenant. So if their standard practice is to use all tenant's security deposit to turn the apartment, then no tenant would be able to get their deposit refunded, even if the tenant did no damage and returned a clean apartment. When I asked about this, Francine told me that "you are not a typical tenant. How we treat our typical tenants would not apply to you." I didn't know what that meant. She said the cleaning standards are in the lease. When I asked to see a copy of the lease she refused to give it to me, saying that all their leases are unique, they don't use a template lease, and leases will only be released to tenants five days prior to move-in. None of that made any sense and sounded very unlikely to be true.

Over two weeks go by and I'm getting ready for my move. Francine calls me on July 3 to tell me that they will not be renting to me because I was "unreasonable" in asking questions regarding the deposit. They refuse to refund me my $45 application fee even though I was approved for the unit and signed a rental agreement that I relied on to my detriment.

I would take caution before dealing with this complex. You will probably have a difficult time getting any deposit back and may be subject to the whims of the leasing office. Read More