Montebello at Summit Ridge

I want to start by saying I was the Montebello's biggest fan for my first year and a half as a resident. The apartments themselves are great and I've never had any issues with maintenance or staff before today.

I walked outside this morning to make a Costco run and my car was missing. My immediate thought was that I may have left it unlocked and it was stolen -- my heart sank. I called the front office where I was told that they had not authorized any tows in the past week. I was given the… number to their tow partner and told I could check with them, but the Montebello did NOT request a tow.

Upon calling the tow company I was informed that my car was marked BY MONTEBELLO (where my car is registered to my apartment) on Monday for 48 hour tow. It has been snowing all week and I work remotely, so I had not driven my car since we went out over the weekend. Confused and annoyed (but relieved it wasn't stolen), I called back the building with the rational expectation that they would remedy their error -- this is where it gets fun.

Montebello began by telling me that they have a policy where a car has to be moved every 1-2 weeks just so that other residents have fair access to the "up for grab" spots -- never heard of it before, but fine, my car was just gone all night five days ago. Problem solved right? Negative. They told me that their parking lot staff "must have thought my car hadn't moved in a while" and that made it my fault. I was responsible for Uberring to the other side of the city and paying to get my car out of impound.

Whether the manager of the complex is unable to solve this issue or refused to, this ordeal raised MAJOR red flags as a resident. The towing company was somehow more understanding than my complex and at least gave me a discount. Insane that I pay my rent every month and park my registered vehicle in an available spot (only one assigned spot per apartment and my roommate uses it) and I am towed and somehow on the hook for it "because I had 48 hour notice posted on my car". Make sure you don't take a weekend trip if you want to live here or they'll be entitled to tow your car and make you pay for it! Read More

I have been at Montebello for a couple of years now and this is the BEST apartment complex in Reno. The leasing office girls are very efficient and always are responsive with answering calls and emails. Maintenance team is AMAZING, they always take care of the apartment needs in a timely manner.

Have enjoyed being a resident here. Very nice views and entire staff is awesome so is maintenance getting all work done in a fast matter.

The administration of the complex and units is exceptional. I've lived here for a little more than a year and I haven't had any issues or concerns. The complex is in every case all around kept up even with dog proprietors who slack off getting after there pets. Any issue that I've had in my unit includes been amended inside 48 hours. Sink waste allocator to seals on my entryway. All staff from the primary office to the upkeep group have been inviting and moral and have gone above to guarantee my… stay here is comfortable. Read More