London Square & Blue Spruce

It's been almost 2 months since my air conditioner didn't work. The temperature inside is close to 100 degrees. The highest temperature is 95 degrees. I was a staff member of the office I contacted two months ago. Tell them my air conditioner is not working properly. The staff at the front desk said my description had been written down. Tell me I'll be in touch with a repair person soon. But I waited 2 weeks and still no maintenance person came to check. I tried a second time to contact the… staff at the office. I explained my purpose to the front desk and she said you are on the list and need to queue. I waited another week and still no maintenance person came, I went to the office for the third time. This time someone helped me write my apartment number onto a piece of paper. Another week passed. This is a month after I reported that the air conditioner wasn't working. The high temperature every day makes me very miserable. If things get here they can help me with the air conditioner. I will not write this message. I will be very grateful to them. I know and understand. The old air conditioner doesn't work properly all the time. And in summer, every user needs to use an air conditioner. Maintenance crews do a lot of maintenance. Repairs require a queue. I can understand. However, their attitude towards the whole thing is simply incomprehensible. First the maintenance staff came to my apartment. Helped me replace the air conditioner's filter element and temperature controller. But still didn't work. Then he helped me clear the air conditioner slot. The problem is still not resolved. Then he got busy doing other work. did not continue to solve the problem. He said he would be back in a while. But he didn't come back. The next day, I went to find him. He said he would come in a while. But he didn't come back all day. I had no choice but to take a leave of absence and go to him again on the third day. But he saw me like he didn't see me. Didn't say a word to me. Work in the office speaks with him. She saw me say. A professional air conditioner repairer will be sent tomorrow. But I took leave and waited all day at home. The maintenance man still didn't come. I went to the office again and said no maintenance staff came to my apartment yesterday. They said they remembered it wrong. Maintenance personnel went to another area to repair. You can only come to this area when the repairs are over there. They said they would call me when the maintenance guy came. Read More

We lived here for 2 years between 2018 and 2020. When we arrived on the move-in day, they had made a mistake on their paperwork, and we were given the wrong floorplan. They then gave us the correct apartment 6 months later.
I have never seen as many cop and sheriff cars marching to find someone as what I've seen on this property. I can recall at least 4 isolated incidences where 5+ cop cars were driving around looking, knocking on doors.
Our first apartment had a broken fridge. For several… days, they assumed that it was set too cold and forming ice. They came in once a day to break the ice, which simply leaked all over our kitchen. When it eventually stopped working, the maintenance team gave us their fridge from their breakroom which had molded food all over. They put it in our kitchen and jokingly said, "I'd clean it before putting any food in there." They goofed around some more and left without cleaning the fridge or all the dirt they brought by removing the broken fridge that was leaking water. We spent 3 hours and our own cleaning supplies to clean them all.
Our upstairs neighbors were often high. One day, they planned to take a bath, started running hot water, and forgot about it, resulting in causing a waterfall in our unit. We had a large amount of water dropped in our bathroom, and water also traveled through the ceilings to cause some damage in the hallway, bedroom, and kitchen. The water damage was so severe that we could never get rid of the mold. The maintenance team never fully cleaned it for us, and we could tell black mold was growing inside the ceilings. We were so concerned about our health that we moved out as soon as our lease term ended. Read More

Corresponded for days with leasing office trying to coordinate a tour, finally have a confirmed tour scheduled by the office, and we get no-call, no-showed. Extremely unprofessional and disappointing.

Living here has been the worst experience of my life when it comes to dealing with an apartment complex. I am beyond thankful to be leaving.

The rent is ridiculous in comparison to the amenities you get- outdated appliances, no washer/dryer in unit, and nonsensical fees. The laundry is absurdly expensive; I have spent a year taking my laundry elsewhere. The dishwasher I have has destroyed half my dishes, leaving a large amount of food & residue. And yes, I have tried to switch dish detergent… brands and also pre-wash the dishes. I also contacted maintenance about this issue, they simply "cleaned" the dishwasher as their solution. The laminate flooring in the bathroom is peeling away, the shower and toilet accumulate grime no matter how many times a week you clean them.

The neighbors are awful to live near, whether it be loud music, stomping from up above, or screaming matches that you can hear through the wall. You can also hear dogs barking all day long as well as getting to see dog poop left out in the grass for days due to no one picking it up.

Another instance, I got locked out of my apartment in the morning before work. The leasing office does not open until 9AM. No answer from maintenance. They are slow to respond- if at all. This made me extremely upset as I had to sit outside for hours. I should not have to spend money on a locksmith when maintenance or the leasing office should have a master key, as I'm sure I'm not the only one who has had this happen to them. Read More