27 on 27th

There are many thousands of units in the neighborhood, don't make this one of your options. I've lived there for four years and agree with all the 1 stars. And the final insult, I was told I'm being charged for the minor and barely noticeable scratches on the microwave and freezer doors at my exit inspection (which by the way they did a pre-final inspection a couple of weeks before I moved out and did not mention any of this). They say they have to replace the appliance doors because they have… to be perfectly new for the next tenants. No such thing as wear and tear in their minds. You will be expected to pay for anything and everything they can come up with. Unreal! It's Heatherwood management company that is the problem, not the staff. Read More

I've lived here for two years and one year too long. Gas was out of service for over 5 days. Elevators have been out of service for over a month at least twice. I have been waiting on a replacement key for over a week now with no word of when i will receive it. The building super left today before 4:30 pm - so I can't ask him.

All I can do is echo the sentiments of the reviews below. This building is "managed" by people who are hostile to their tenants for no discernable reason. You will regret signing a lease with Heatherwood at 27 on 27th.

Management is unwilling to respect or communicate with its residents. I've had more problems here with basic apartment features than when I lived in a run-down prewar building. They have an email system to communicate with us, but don't use it when it's important. Problems I have had in this building in less than a year include:
1) Gas leaks that management ignored despite residents pointing out the gas smell. ConEd required them to shut off ALL gas to the building to do emergency repairs. This… resulted in no heat and hot water for FIVE DAYS. No showers, no heat, no cooking.They got 4 violations from the city for the lack of heat and hot water, slow repair, and failure to provide access to city inspectors. All management offered was some dinner.
2) One out of the two elevators was completely out for over a month. The management barely communicated about status and seemed in no rush to get it fixed. They only acknowledged the problem when people constantly reached out to them on social media.
3) Boiler out during a blizzard and worst of all NOBODY TOLD US. We had to call down to the front desk to figure out why our heater was blowing cold air.
4) Both elevators completely out overnight and ZERO communication from management to warn people that when they came home they would have to walk up up to TWENTY SEVEN flights of stairs. Due to my plans that evening, I had to walk up and down the stairs over 20 floors twice. When I complained, the person in the management office was super rude to me.
5) They will try to charge you fees even to move in or move out. They send threatening letters about airbnb when we have serious building maintenance problems ongoing. Their priorities are not in the right place. Read More