Steeplechase

Needs more attention in regards of cleaning the community, old buildings with noisy neighbors, sometimes I feel that the guy living above me will fall down in my living room. One of our bedrooms is next to the hallway, we don’t sleep in it because everybody is slamming their doors.
Not mentioning the maintenance that would take forever that’s if you got lucky and they decided to take a look on your request.

Lived here over a year. Apartments are ok but the new staff is very unresponsive. Multiple calls during multiple days, left messages and no answer.

They Just recently got a new company managing them and they've been so helpful with our move in information so far, my sister has lived there for about a month now and loves it, they have worked on fixing everything they can for her

I have never left a bad review before but I will do it for the lack of follow up from the office manager and the maintenance supervisor at Steeplechase and from their corporate office at Roco.

Our AC unit failed last summer. We were told that the unit would need to be replaced but they haven't received the funding from corporate. They never received the funding so we had no AC last summer. 5 weeks ago I went to the office to ask for an update on when the new unit would be installed. The… manager said she would call me back. I have gone in the office weekly and have given my contact information but still to this date no one has called me back.

2 years ago when we signed up the complex was managed by the Conor Group and the service was phenomenal - phones were answered within a few rings and maintenance requests were completed on time. Employees were on performance bonuses and it showed. Unfortunately, we got unlucky at the worst time when Roco took over. The office staff has since changed numerous time, phones are not answered and no one follows up.

The neighborhood is quiet and safe but it's hard to justify renewing for another year and paying $8K when basic needs are not met. Roco clearly does not understand the importance of retaining their existing customers. Read More