Hilliard Station Apartments

Poor maintenance, no repairs or response. Office staff is helpful only until you move in and then can’t be reached. You need to do your own landscaping. I I highly suggest you move somewhere else. If not be prepared to deal with Franklin County rental escrow downtown.

Kewser, Richard and Laura are incredible n so friendly, and very proactive! My AC was having trouble getting cold. Within minutes of getting to the office Kewser was on the phone finding a solution. Within the hour, Richard was at my door setting up a portable AC. I travel for work, and can’t tell you the weight this took off my mind! The next day, the AC was fixed! Great job by this crew!

The complex and staff seem promising when touring and the curated model unit looks lovely, however once the lease is signed is when things change. I lived here for one year and it was the worst apartment experience I’ve had - management is terrible, maintenance is terrible, the place is falling apart and units have large amounts of mold.

I moved in during summer and was without A/C for about a month, with outside temperatures above 85 degrees, qualifying as an emergency but this still took a… month to repair. Also upon move-in my front door did not securely lock, which is also classified as an emergency, and this also took over a month to be responded to.

If a work order was not cancelled and maintenance did respond to a request, it could easily be left worse than before. I had two appliances that needed replaced (one because it wasn’t in the unit when I moved in) and neither was installed correctly. Despite the lease contract charging residents for the apartment to supply internet and valet trash, neither of these were provided with any consistency.

When I requested to speak with management, I was spoken down to and brushed off. I had faster responses and more success reaching out to the parent company (at the time 29th Street Communities) to get answers and request maintenance.

I did really like my kitchen faucet though.

If you do live here, familiarize yourself with policies on escrowing rent and how to file a complaint with the Ohio housing department. Read More

I have lived here for a few years and they are fantastic! Ashley and all of her team memebers are friendly and very helpful. They make my living here an overall amazing experience.