Oxford West (new)

poorly managed houses with old equipment with unresponsive maintenance staff

I love seeing Polly and Jessie(Jesi?) In the office, I can honestly say they brighten my day and they make my dog feel super special everytime she comes in. I had a great experience with the staff and maintenance when I needed them. I appreciate you guys!

I really do enjoy my apartment. The size is good, we like the furniture that is included in furnished apartments. BUT - they absolutely do not care about the property. There is trash all around the ground outside (mainly because they do not pay to have dumpsters picked up often enough for the amount of trash residents have) and the parking lots are full of HUGE potholes. I shouldn't have to weave around and risk my car just to get home. Definitely okay, but they need to care more.

Lived here two years.
Moved in and it was disgusting. Toilets had nasty poop stains. Hair was still in sink and shower and bathroom smelled of urine. Carpets had stains everywhere (which they tried to charge me for when I moved out,even though I documented it upon move-in)
Neighbor smoked marijuana and could smell every night through vent system. Complained and was never fixed. Probably lost half my brain cells from second hand pot smoke.
Refrigerator leaked to the point kitchen had huge... puddles literally every day. Put in maintenance request first week and after two years it was never resolved.
Dishwasher was non functional. Same results as with refrigerator.
A/C broke two summers and both times had to endure summer with no air conditioning. Maintenance fixed it in July and Scoot the head maintenance guy said they were waiting to see if I would renew my lease before they invested in fixing it.
Toilets clogged at least twice a month and could not flush until maintenance showed up, which could be same day or a few days, but once took ten days to come and fix both toilets that would not flush! Had to use neighbors house to go to bathroom.
Avoid Oxford West at all costs!!!! Read More

I wish I could give this no stars, but I had to give it one. When I arrived, they did not have anything prepared and stated that I wasn't moving in that day. After proving to them I was with a confirmation email, they took me to the apartment that was completely trashed and still contained the previous tenant's furniture and garbage.

After living there for a month my apartment backed up with RAW SEWAGE and they did not take the issue seriously. They would not replace the sewage soiled... carpet until I threatened to move out.

Additionally all of the appliances continue to break and NOT get repaired properly. I did not have a dishwasher for 2 months and have not had a working dyer for the 4 months I have lived here. When I put in a work request it takes over a month for the issue to be addressed and their solution to the problem usually is not the correct solution. For example, when I told them my dryer didn't work (internal wiring problem) they came by and left a note stating that they fixed it by emptying the drier lint (which was already empty). Each of the solutions that they come up with for various broken things in the apartment are repaired with incorrect pieces, repaired incorrectly, or not repaired at all.

Rent is incredibly over priced and the apartment is not worth it at all. DO NOT LIVE HERE! Read More