Regency Point Luxury Apartments

I would give ZERO stars if I could. They change management multiple times a year. The newest management they brought in did NOT read any of the lease and have no idea what they are doing. If you question anything you are told to "read your lease". I did read my lease. More than once. The "office manager" is very rude and unprofessional. I lived there for about 4 years. Maintenance will complete things that they did not finish, and you will have to call multiple times to get them to come out and… actually fix it. I moved out and they charged me for cleaning things they are taking out and throwing or replacing because they are renovating every apartment. When I asked for a receipt of the "carpet shampoo" and the "oven cleaning" they had done. I was told per my lease they can charge me for whatever they would like when I move, and I have to pay it. I was told they could do this, and they DO NOT of have show any proof of these things being done. They charged me for "items left in bathroom" and told me they had a picture of said items. When I asked for said picture, they shocking could not find it. I would not recommend this apartment complex just because of how management is and how I was treated after early 4 years of living here. Read More

I moved in a year ago. I did my walk through and wrote down everything that was broken. Still, a year later, nothing has been fixed.
With in a month of moving in, I am constantly requesting maintenance for roaches. They come in, they spray and a week later roaches are still there. The apartment next to me flooded. I was never notified that my apartment was flooded as well and that people were going in to my apartment. Just came home to my apartment left unlock, with a fan going. Which that fan… stayed for 2 weeks after since nobody came to get it.
Now, that the apartment is bought by new owners, I get a six month lease so they can turn these into luxury apartment. Luxury apartments with roaches and maintenance that never shows up and homeless camp in the creek across the parking lot. And toilets on every porch as they remodel.
There isn’t any concern about displacing a resident. They’d rather flip it and charge more money.
If you have any issues, good luck getting someone to answer the phones. Save yourself the hassle. Find somewhere else. Read More

Poor customer service
Poor maintenance response
Poor service request completion