Commons at Verandas in Tanasbourne Apartments

I would rather live in a box on the street than rent from any of their properties again. For starters this place is so poorly ran, constant miscommunication between office staff, maintenance workers and outside sourced services. The day I had told them time and time again I would be there to pick up the keys is the same day they scheduled to have carpet cleaners there? How am I going to have 2 trucks full of stuff and stay off the carpet for 2 whole days? Insane. This place will not even think... twice about taking advantage of you and taking as much of your deposit as possible. I moved out and they’re claiming I destroyed the carpet and took half of my deposit to cover it. Carpet that wasn’t even properly cleaned on my move in. Keep in mind I lived there for only 6 months! The carpet was in the same condition when I moved out as when I moved in, no damage and no people or pet caused issues. Now, ANTS. SOOOO MANY ANTS. The whole 6 months of my residency here my apartment was covered in an ant infestation. It was truly the worst experience of my life. I got out of there as quickly as I could. Also, 1 trash compactor for a huge complex of 23 buildings that constantly breaks and trash piles up everywhere? Disgusting. Literally just run as far as possible from this place. I wish someone would’ve told me too. Read More

The actual apartments are fine, the maintenance is on top of it when you need them. However, THE DOG POOP IS EVERYWHERE! No one cleans up after their dogs, especially in buildings 1 and 2. My dog has stepped in multiple different dogs poop and it’s frankly DISGUSTING. They raise your rent about $200 every year, the hot tub is usually broken so you can’t even use it, people smoke cigarettes inside their apartments and outside in front of your apartment. And the leasing office hasn’t cared to... respond to any of these issues so I’m writing a review to warn everybody. It’s a very poorly run apartment complex with unqualified people running it. Read More

We’ve lived here for over a year, and it’s been disappointing. There have been at least 10 emergency water shutoffs (four in the first two months), often lasting all day. The gym is poorly maintained—equipment is frequently broken, and the water fountain hasn’t worked since it was installed over a year ago. Management makes excuses but doesn’t follow through.

Our apartment has had numerous issues: a leaking garbage disposal, a dryer that still doesn’t work after multiple maintenance visits, a... washer that flooded the floor, a water heater that burned out, and poor wall/cabinet paint job that comes off with light cleaning. Most recently, our ceiling started leaking, causing bubbling and mold growth. Still needs fixing.

Safety has been a big concern here, and management’s communication around very serious incidents has been poor (if communicated at all). They’ve promised updates but haven’t followed through, leaving residents frustrated and in the dark.

The only positive is the maintenance staff, who are prompt and hardworking despite being overworked/under staffed. Unfortunately, the overall management and property issues make this a place I cannot recommend. Read More

Problems started when I signed the paperwork and got keys. The place definitely didn't get cleaned after the last tenant, the screen door was put on backwards and was stuck in place, the guest bathroom toilet was running(More on that later), among other little odd damages and things that should not have been around.
At the time of writing this review, I have been waiting for my toilet to be repaired since my move in date, which has been over two weeks, and have been without a second toilet for... four days and counting. Originally, the toilet was just running, like there was a seal that was worn down, nothing major, which I brought up at collection of keys. I told them that I wasn't moving in for about a week, so they had a week to make all the necessary repairs while the apartment was still completely open. After that, with me working graveyards, they would need to reach out and set up a date and time for anything. They "took care" of most of the repairs in that week, leaving the damaged things in place, but correcting what little issues they were having to make them inoperable, with the exception of the toilet. I moved in, sent multiple emails about the toilet issue with no response, until randomly, one Friday, while I was sleeping for work, maintenance came banging on the door waking me up. The maintenance worker was apologetic about waking me up, which was nice, but he ended up breaking a different part of the toilet which they did not have a replacement part for. He brought up a replacement toilet to install to solve the issue, a little overkill but hey all new toilet, and it ended up not fitting due to the new toilet being too tall for the current set up with the counter being too short. He said that he would need to check and see if they could either cut the counter back, or switch the toilet with the one in the master bathroom, which was the same as the old broken one. We agreed that he would come back Monday morning at 8AM with the answer on the counter, or we would just swap the toilets. Noon on Monday comes by, and no guy. I go down to the office and no one knew what was going on. They tell me they are terribly sorry, and that they will get right on it. The next day I call them up and get the run around like they don't want to do anything about it.
Communication is scarce at best and the staff don't seem to care about you once you sign the lease. I'd break my lease if I could afford it, can't wait to see what my remaining 11 months will be like. Read More

It's 4:30pm and it's pouring rain out. I've just got home to work and my shoes which are on a shoe rack near the door are absolutely drenched in dirty water from power washing. Poor me thinking that my shoes would be safe in my own home, right? My door does not have a proper seal underneath even after work was done on the doors of my building by management. It was definitely not ready for when this man decides to absolutely spray my door with pressurized water.

When asked to be mindful about... the power washing, the only response I was given was "Better get a towel, there's nothing I can do". There was no warning whatsoever about this task being done. It's crazy because if you decide to renew your lease, they'll even bump it up to the legal limit regardless.

I could say more, but I'm just going to say that I've also tried to add someone to the lease at one point. That personal information was mishandled by a temp they had hired and that process was halted when they left. This information included a SSN, previous addresses, and employers. We were told that it had been lost.

If you do decide to move in anyway, have some extra funds for when maintenance workers tap into your electric bill so they can finish their endless task of renovating this place to people they can absolutely neglect. Your water will also be shut down about 8-10 times throughout the year for, again, maintenance reasons.

I am not a man of God but I will say, this management needs some sort of divine power for the disconnect this rental company has with its tenants.

Great location though. Read More