Commons at Sylvan Highlands Apartments

Apartment itself wasn’t bad but the management is one of the worst I’ve experienced. If you currently live here, DO NOT CLEAN YOUR APARTMENT AT MOVEOUT. They photocopied the itemized “cleaning” sheet from move in (with our signatures on it) and wrote in the $250 cleaning fee after it had been signed, making it look like we signed off on it. The itemized sheet is BS and the prices on it are irrelevant as they admitted they use a third party company and charge everyone through the cleaning company… .

To make it worse, I wasn’t made aware of the charges as they didn’t notify us via email or phone, meanwhile I was still receiving emails to complete their surveys. When we called, the manager first claimed he didn’t have our forwarding address and then switched up and said they sent it via snail mail. Why would you use uncertified snail mail after all previous correspondence was over the phone or email? Shady. We actually found out about the egregious charges because we were called by a debt collector less than 3 weeks after moving out.

Also, as other reviewers have mentioned, there’s one functioning trash area at the BACK of the complex yet they charge all of their tenants monthly for trash….I have a hard time believing that the one trash area costs them as much as they’re charging every tenant in the 11 buildings onsite. Read More

How this has all 5 star reviews is a mystery. Tiny parking spots that ensure your car gets dinged and scratched on the weekly. Parking fills up and you have to park in the overflow, which led to my car being broken into twice. Management is either apathetic or has repeatedly failed to adress the ongoing safety issues. Insufficent lighting across the entire complex and only 2 cameras across the 11 buildings. Got charged 250 when the apartment was pretty much spotless.

It has been a nightmare since the DAY I moved in the moment I walked in the door there’s been almost 24 hr LOUD baddie music playing. Management kept say they’ll resolve it in a few weeks. This neighbor was harassing me, calling me names, intentionally turning it up playing it MORE. months of lost sleep not able to enjoy my own space I was paying for….. resorting to sleep in my car and at friends houses on a regular basis. These ppl did not fix this for many month, still as I type this it’s on… going. They’ve given me the run around when I ask about rembersement they simply tell me no and give me the run around. This guy has been aggressive
And I haven’t been able to use the place I rent. Not felt safe or at home… they do not care about you as a human being. DO NOT RENT HERE! Read More

If you like to get charged over $800 dollars on a cleaning fee, even when you left the apt spotless!!?? Then go ahead and live here.
giving a one star. Because they took all of my deposit and over charged me on cleaning fee. I've never been charged over $200 on cleaning fee. This was vinyl flooring so they cant even say it was due to carpet. This was a newly remodeled apt.