Osprey

Property Manager at Osprey responded to this review

Hi Tim,

Thank you for your message. I understand that you’re frustrated, and I do want to address the concerns you raised so there is clear and accurate information.

Regarding response times, your recent emails were sent directly to me while I was… out of the office. As mentioned previously, emailing our main office inbox (Ospreyteam@stylresidential.com) ensures the fastest response, as the entire team monitors that account. Once I returned, I responded to your email and all emails you sent after that promptly.

In terms of trash and building upkeep, our team services the common areas daily, including trash removal and cleaning. Given the size of the building (4 stairwells across 6 floors), when a specific concern is reported, we do need a location in order to address it immediately. When I asked which stairwell, the intent was for me to go and personally pick it up, even if I didn't explicitly say that. We are always happy to personally address any reported area once we know where to go.

Regarding the lighting concern, we have thoroughly reviewed this multiple times. The lighting in question is a standard, dim LED strip with soft blue light that many residents use. It is not installed in or on the window, though it may appear that way from outside due to reflection and how this type of lighting disperses in darker conditions. There are no lease or policy violations associated with this, so we are not able to request its removal from your neighbor's apartment. That said, the resident has been asked to remain mindful, and they have confirmed they turn the lights off before going to sleep and will utilize window coverings.

I do want to clarify that while we take all concerns seriously and put time into investigating them, there are limits to what can be enforced when something falls within normal and permitted use.


I hope this helps clarify things. If you have any new or specific concerns moving forward, please feel free to let us know—sending them to the main office email will help ensure the quickest response.

Kindly,
Alexandra Pierce
Osprey Property Manager Read More

Property Manager at Osprey responded to this review

Dear Austin,

Thank you so much for sharing your experience! We’re thrilled to hear that your tour with Ashlee was so informative, welcoming, and enjoyable. She has such a gift for making people feel comfortable and supported, and your kind words… truly mean a lot to her and to our whole team here at The Osprey.

I’m glad she was able to walk you through everything in detail—even without the exact unit available to show—and that you still left feeling informed and confident. She’ll absolutely reach out the moment that specific home becomes available so you can come back for another look.

We’re so happy your visit was a positive one, and we hope to welcome you into our community soon!

Warmly,
Alexandra Pierce
Osprey Property Manager Read More

Property Manager at Osprey responded to this review

Dear Yi,

Thank you so much for your wonderful review! We’re so happy to hear that you had such a fantastic touring experience with Storm and Ashlee! They both take great pride in providing professional, personalized tours, and it’s lovely to know… their patience and attention to detail helped make your visit so smooth and enjoyable.

We’re also thrilled that you enjoyed seeing our community. Your kind words mean a lot to all of us, and we hope to welcome you as a resident at The Osprey soon!

Warmly,
Alexandra Pierce
Osprey Property Manager Read More

Property Manager at Osprey responded to this review

Hi Ingy! I apologize we did not get back to you as quickly as we would've liked. Because we are short staffed in the office currently, wait times are a little more than the same day responses we usually like to give. However, we had emailed you the… day before you called but it looks like you might not have received that email. We attempted to call you back a few times but we could not get through. The quickest way to get a response is by email since our phone calls tend to reroute to our call center and they won't know specifics about things we have already discussed. We did drop a space heater off for you while we wait for your new PTAC system to be shipped to us. We will install it as soon as it arrives! Please let us know if you have any further questions! -Osprey Property Manager, Alexandra Pierce Read More