3/31/26
Staff doesn't want to do their job
I've been trying to get an issue with my neighbor resolved for 3 weeks. I have to wait 5 days to get a response to a simple email. The property manager refuses to take action, and claims that there is no one to contact to report her negligence. If you value living in a community where your peace of living is a priority, I cannot in good conscience recommend moving here. My car in the garage has been broken into multiple times, requiring me to replace a broken window. Something as simple as... making sure the trash gets taken out on time is too much to ask of the staff here. I send an email saying "There has been trash on the floor in the stairwell for weeks" and they respond "which stairwell?". No, I'm sorry, but the proper response is "I will personally ensure that all stairwells in this building are free of trash". I was able to tolerate the elevator being broken for multiple months, but I can't tolerate discarded chocolate wrappers on the floor where dozens of dogs walk past every day
Review from Apartments.com
Property Manager at Osprey responded to this review
Hi Tim,
Thank you for your message. I understand that you’re frustrated, and I do want to address the concerns you raised so there is clear and accurate information.
Regarding response times, your recent emails were sent directly to me while I was... out of the office. As mentioned previously, emailing our main office inbox (Ospreyteam@stylresidential.com) ensures the fastest response, as the entire team monitors that account. Once I returned, I responded to your email and all emails you sent after that promptly.
In terms of trash and building upkeep, our team services the common areas daily, including trash removal and cleaning. Given the size of the building (4 stairwells across 6 floors), when a specific concern is reported, we do need a location in order to address it immediately. When I asked which stairwell, the intent was for me to go and personally pick it up, even if I didn't explicitly say that. We are always happy to personally address any reported area once we know where to go.
Regarding the lighting concern, we have thoroughly reviewed this multiple times. The lighting in question is a standard, dim LED strip with soft blue light that many residents use. It is not installed in or on the window, though it may appear that way from outside due to reflection and how this type of lighting disperses in darker conditions. There are no lease or policy violations associated with this, so we are not able to request its removal from your neighbor's apartment. That said, the resident has been asked to remain mindful, and they have confirmed they turn the lights off before going to sleep and will utilize window coverings.
I do want to clarify that while we take all concerns seriously and put time into investigating them, there are limits to what can be enforced when something falls within normal and permitted use.
I hope this helps clarify things. If you have any new or specific concerns moving forward, please feel free to let us know—sending them to the main office email will help ensure the quickest response.
Kindly,
Alexandra Pierce
Osprey Property Manager
