The Russell by Trion Living

Trion is an absolutely terrible property management company. Things went downhill almost immediately when they took over from the previous company.

Where to start - leaking effluence in the parking garage on my car that is still stuck on the paint, stolen packages, stolen TV in the common area that was never replaced, common area carpets are stained, rooftop is not maintained and has continually gotten worse, stolen bikes. Numerous key fob issues, moldy common area HVAC, burst pipes in mutliple… locations with no mitigation strategies to help with cleanup. Their key control is abysmal so who knows who has access to the building. They've specifically said they have no responsibility for safety or security. The elevator was out for months, challenging our senior residents with walking up 5 to 6 flights of stairs and a general attitude that they should deal with it. Any attempt to get updates was met with a feeling that we should suck it up. There has been no attempt to compensate us for any of this. It's been comical to see how they avoid any attempt at customer service and aren't professional enough to have management respond to our concerns, only leasing agents. Read More

Broken elevator. Black mold. Stolen mail/packages, WEEKLY. The building is not locked & anyone off the street can just walk in. Several renters have noticed their apartments have been attempted to be broken into. Several renters have seen street people walking the halls. They just recently evicted a drug dealer we all complained about. Management charges arbitrary fees & forces renters to pay, ie “Trash Concierge”, even if renters don’t want or use or even agree to the service. The building… appears fine & good… but Trion Management is absolutely horrible. Read More

Hopefully this review will save someone else from having the awful experience myself and other tenants have had...we've lived here over 3 years and while wonderful when we moved in when Trion took over we've seen a serious decline in both service and value. Rent continues to go up however the building has not had any improvements or updates in amenities (quite the opposite as we have a very small fitness center with old equipment, disgusting rooftop furniture, an outdated intercom system to let… people into the building, parking garage where the gate has been broken multiple times, trash chute has also been broken more than I would expect, even the printer we could all use in the common room has been removed and the overall cleanliness of the building has also suffered). I'm pretty sure that there is also mold behind all of the water damage stains in the 1st/2nd floor stairwells, it smells bad too. In addition, there have been break-ins to the parking garage, and we have had multiple packages stolen from the "secured lobby" AND had an expensive bike stolen from the locked bike room INSIDE of the locked building where the bike was also secured with a lock to the rack...and when the building has said there is security onsite I have never seen them once. There isn't a single improvement I can point out since Trion took over.

Valet Living is a new forced cost to pay a company to take your trash from the front door to the trash room - which we do not want.

The building has 1 elevator and it was completely out for 90 plus days (Dec 2023 to Mar 2024). We received a one time bag of candy hung on our doors "with about 5 pieces of drug store candy" as a token of their appreciation for our patience with the frustrating situation. This would be a cute/kind little gesture for general resident appreciation but does not address the severity of what happened.

We have had issues with our account balance being inaccurate despite never once having missed a rent payment and the time it took to get this issue corrected was ridiculous (months). While waiting for this to be corrected we were getting text messages about late payments and late fees being assessed to our account. The building did remove all of the late fees when they finally resolved the accounting issue.

We are leaving soon, but never want others to go through this helpless experience. Trion Property Mgmt is an example of why there is a serious need for improved renters rights! Read More

This is a great location and building, but unfortunately management has declined dramatically since taken over by Trion properties a few years ago. There have been several serious problems including break-ins & thefts, flooding in apts, elevator out for months and mold buildup in HVAC systems. Trion refuses to address tenant complaints, therefore tenants are forced to move out.