Eagle Rock Apartments at Malvern

DO NOT LIVE HERE!!!!! I have NOTHING POSITIVE to say about this place!!!!! they ONLY CARE ABOUT MONEY and will get every single penny that they can from you! I have been living with roaches since I moved in! They have done nothing about it until I got my LAWYER involved and even then the problem was not solved. NORWOOD building has had roaches for YEARS!!!!! My security deposit was crap because half of the things were their fault for NOT FIXING!!!!!!! DO NOT WASTE YOUR MONEY!!!!!

The rental office here is terrible. They never pick up the phone and are very rude. When I moved into my place it was much dirtier than in the pictures. It seems like nobody made any attempt to clean it after the last tenant left. In addition to that, my dryer did not work. Really just a horrible place all around. One of the worst rental experiences I've had.

If I could give no stars I would- I recently had the unfortunate experience of living at Eagle Rock at Malvern, and I must say, it has gone downhill since the management changed hands. When I first moved in, the property was managed by a company that cared about the property and residents. The grounds were pretty well-maintained, maintenance requests were handled promptly, and the staff were always friendly and helpful.

However, since the new company took over, it's been a complete nightmare.… The staff, who were once welcoming and professional, now seem uninterested and unresponsive to residents' concerns.

Communication has also become a major issue. Important notices are either not sent out or sent at the last minute, leaving residents scrambling to comply with new policies or deal with unexpected changes. The new management's lack of organization and care for the community is evident in every aspect of the property.

To add insult to injury, rent has increased significantly at renewal for residents who have lived here for years. While incoming residents are at an all time low because the company cannot rent out the vacant apartments because of the revolving door of employees. The quality of living has plummeted here significantly, with the new company we were promised an abundance of new amenities and perks- we have yet to see anything significant besides a sloppy coat of paint, cheap carpet in the halls, cut down a couple dead trees and did away with some parking for residents without providing more- clearly there isn't enough parking spots for residents. It's disheartening to see a place that was once a community become so neglected. I would not recommend Eagle Rock at Malvern to anyone until the management situation improves. Save yourself the frustration and look elsewhere for a place to call home. Read More

We don't get any response from management if we send any email regarding any priority things. Earlier, we didn't have any appointments to talk about rental policies, but now we need to make an appointment, and if we try to get an appointment , staff is not giving appointments to talk about any issue. Along with these, we are facing so many other issues, We lost parcels that were in the community office, and they said they are not at all responsible for them.