The Accolade on Chestnut Apartments

I moved into Accolade on Chestnut in August 2025, and it has been one of the worst housing experiences of my life. If you are a student or anyone who needs a peaceful place to live, please read this before signing a lease.

From the very first night, I discovered that the building next door has 24-hour construction—bright lights on all night, constant noise, and heavy machinery that makes it literally impossible to sleep. On top of that, the Hilton hotel below starts blasting loud noise every... evening around 8 p.m. Imagine trying to study or get any rest with this going on day after day.

When I raised this issue with management, their response was dismissive. They kept saying there are no alternative rooms available and that “outside construction is not their responsibility.” Basically, they admit there’s a huge problem but refuse to take any accountability. Their only so-called “solution” was telling me to sublet my unit. I tried that—I posted in multiple Penn student WeChat groups and even on Xiaohongshu. Absolutely no one was interested, because word is already out that this place is unbearable.

So here I am: trapped in a lease I cannot escape, paying thousands of dollars for an apartment where I cannot sleep, cannot study, and cannot live a normal life. Management shows no compassion and hides behind technicalities.

This is not just about inconvenience—it is about basic livable conditions. A place that advertises itself to students but ignores 24-hour construction noise and refuses to work with tenants is unacceptable.

My advice: Do not move into Accolade on Chestnut. Save yourself the stress, the money, and the sleepless nights. Read More

People are great, friendly and responsive here and the apartment is nice. It would be better if there is window screen and smoother parcel delivery options.

Very good environment, service and utilities with reasonable price. The accolade gives me a wonderful experience during my first study in America. Highly recommend!

Very helpful service with move-in and fixing key fob issues. Unclear what the security service is around the building during night time. Common areas are very clean and nice.

On my move in day, my roommate had let her friend stay overnight in my room. I told the property staff about it and he just told the friend to leave.. No consequence, no warning. SO gross to move in when someone was just sleeping there the morning-of and the place wasn't even cleaned.

Secondly, PLEASE fix the package system. I understand that the building is transitioning to the ParcelPending system, but there HAS to be a workable temporary solution in the meantime. Especially during move in... week when so many packages are coming in. AT THE VERY LEAST, someone should sort the packages in the mailing/project room by floor. It is absolutely ridiculous to make the entire building's residents search through ALL the packages in both the parcel and project room. Package stealing is bound to happen as well. USPS lady said the same thing. PLEASE create a workable temporary system NOW and don't wait for Parcel Pending to be set up. Read More