The Arch

The building is decent and in a good location, however I have had a terrible time trying to get a leaking hole in my ceiling fixed. The hole and leak began in October of 2022.... it is now April of 2023 and still not fixed (and still leaking with rainfall). Each time I reach out to management (I've emailed probably 15 times and submitted countless maintenance requests), I get empty promises that the issue is "being worked on" and that the contractor is "getting around to it." Half the time… management doesn't even respond to my emails, and I've had to walk down to speak with the property manager in person multiple times, still without resolution. I'm very disappointed with my "luxury apartment" experience with the Arch. Also, the "24/7 security" is present, but asleep most of the night time, so not very effective in preventing non-residents from entering. Read More

The Arch apartments is an amazing property. We love living here. The location is great - right in Logan Square and close to anywhere in Center City. The management and maintenance team are wonderful. They are prompt to respond to a request and are very helpful! The amenities in this building are awesome. It includes a fitness center, washers/dryers in every unit, and a media room with a movie theater screen and recliner movie theater seats! There is a beautiful lounge on the second floor.… Management has hosted events throughout the year for residents to gather for a quick bite to eat before heading out to work or to meet other new residents, too! The building includes 24/7 front desk security who are very friendly and helpful. I would highly recommend living here! Read More

Awful management. Awful unit. Totally misled.
Coming from out of state my son rented sight unseen and kept asking for a video. They only sent a few very poor quality photos omitting crucial footage and information. Although they stated ‘obstructed’ view they failed to mention the windows had chicken wire, didn’t open, and this particular unit was so close to the next building he could have touched it. Literally. All you could see out the windows was the wall of a building. No sky, no sidewalk,… nothing but brick, no kidding. An obstructed view means a building went up across the street and blocked your view of something. Also, floor plan measurements did not seem at all accurate. When he complained about all of the discrepancies they took no responsibility, but offered to move him to a different unit for more money. Bait and switch. He chose to forfeit his lease, before it began, willing to lose his application fee. However, they also kept his amenity fee, whatever the heck that was for, even though he never moved in.
Trust me...stay away. So many great options in Philly. Read More

Windows were thin so there was always a draft going no matter what season it was. The apartments are very dark and not all the outlets work. The gym in the basement also had no ventilation + spiders EVERYWHERE!!

Didn't think management was responsive to the residents and many of us moved out recently