The Helston

I am a long time resident. I've been a resident since Imperial Tower days. I'd like to commend the maintenance staff of Luis(Lou) and Albert. They keep the grounds and building in top notch condition. I have seen maintenance teams come and go but this crew is the BEST!

DO NOT RENT HERE UNLESS YOU ARE A WEED SMOKER OR LOVE SECONDHAND SMOKES
Please do not be pull by the newly renovate lobby, they won’t care about you once the lease is signed!!
I’ve been living here for almost a year and it is the worst apartment to live. First, everything was alright, but recently other tenants on my floor started smoking weed EVERY NIGHT for 5-6 hours. The hallway/ common area of my floor smells like pot house, so is my unit. I filed complaints to the leasing office many times.… First, the community manager Jess told me to call 911 because they are not here after office hours, but this building has security front desk 24 hours on duty. I guess they don’t do anything but “Facetime” during their working hours at the lobby area. Second, the management team only sent out the letter regarding about this issue. When I asked her what’s the NEXT step for this issue. She said, “She doesn’t know, you need to give us time.” So, everyone is risking their health by secondhand weed smoke on my floor every night. And, the apartment management team will not take any action to stop smoking tenants. They don’t mind putting all tenants’ health in danger!! Also, when I asked her to have the maintenance team to cover my vent in my unit because the weed smells are coming into my unit. she denied my request.
This happened to my previous rental before, the management team would provide tenants door draft stopper and odder spread and take serious investigation IMMEDIATELY. But, this doesn’t happen at Imperial Tower Apartments!! Read More

I am currently living here. I have been in this building for a year. It is full of mice. If you don’t see them you can here the mice squeaking under the sink cabinet. I found one trapped in my bedroom another one behind the oven and so many running in the kitchen. I had last winter cockroach whenever people start to turn on the heater. The place is very old and disgusting. They only renovated the kitchen for the new apartment to fool new tenants. I’m searching for another place now

Poor management and customer service. Repairs not done in timely manner or completed right. Front desk attendants are unprofessional.