Channel Family Apartment Homes

During our stay, we dealt with a SIGNIFICANT roach infestation.

We reported this to maintenance several times. The pest-control technician who serviced our apartment told us on multiple occasions that our unit didn't appear to be the primary source of the infestation and that surrounding units would likely need to be treated for the problem to be resolved. However, the issue continued due to delayed treatment of the other units. In the meantime, we had to throw out multiple expensive… appliances. Our neighbors in the building had similar problems, saying they had to wash their cleaned dishes before every use because of roaches in the cabinets. Clearly not an isolated issue.

We also raised concerns multiple times about potential mold growth and related moisture concerns in the apartment. We just wanted it to be investigated, at least. Maintenance resolved the work order and told us management would get in touch- but management never reached out. Even when asked directly multiple times via email to simply acknowledge that we requested a potential mold problem be looked into, management would not even acknowledge why they never responded or investigated it.

We documented our concerns and submitted a detailed written complaint to management requesting reimbursement for our losses and/or well as relief from a part of the final month's rent given what we had experienced. Management refused to waive or reimburse anything. Instead, we were blamed by management, despite their statements being in direct conflict with what we were told by pest control (and what we experienced and what was documented via maintenance reports.)

Now we are treating our new house for roaches brought from the infestation. This has cost us money in our own pest control despite paying for years of monthly pest control at the apartment complex.

Living here was very stressful, disgusting and invalidating. It cost us multiple appliances, and furniture. It was embarrassing to invite anyone over and felt unsanitary to live in. Management has taken zero accountability and only deflected the blame. Many complexes can have pest or moisture issues, but it's the lack of resolution, reimbursement or accountability that is our biggest frustration. Based on our experience, we would NOT recommend this property. Read More