4/1/26
Mold in our apartment…
We found mold in our apartment causing tens of thousands of dollars in damage to our personal property and thousands of dollars in medical expenses. We were laughed at and dismissed by someone from the leasing office while trying to rectify the situation. Very disappointing and frustrating to say the least.
Review from Apartments.com
Property Manager at Newbrook Point Hope responded to this review
We take all concerns related to apartment conditions very seriously and made every effort to address this situation promptly and responsibly.
Upon being notified, our team conducted a thorough review of the apartment and did not identify conditions... consistent with the claims outlined. As an added precaution, we still offered to complete additional preventative measures within the home.
While we understand this experience did not meet your expectations, we believe the steps taken were appropriate and aligned with our commitment to our residents. We remain confident that our team acted professionally and in good faith to provide a reasonable resolution.
We wish you the best in your new home.













