Gateway Apartments

This will be my 3rd year living here and I will be paying more than someone moving in today. New management is not helpful and I was lied to about how much my rent would increase when renewing my lease. Enjoyed my first 2 years here. Looking like this 3rd year will be my last!

This was a fantastic place to live prior to the management change in August. Currently the management is very unresponsive/unhelpful, the office has been closed during normal office hours with no notice, there is garbage and dog waste all over the property, and the payment portal is very confusing. It is also very expensive. The apartments are beautiful and have many great amenities. However, the management is terrible. Would not recommend.

I’d previously given five stars when the complex was under the old management. I’ve lived here for five years and up until last month it’s been great. The new company has some major issues with their billing system and response time to getting it fixed has been incredibly slow. They initially tried to tell me that I hadn’t paid rent the last month prior to the switch and charged a ton of late fees to the account. I have been on autopay for several years, I’ve never had a late payment and the… funds had been taken from my account as usual on 08/01. Over a month since, I am still fighting for this to be corrected as more late fees are added even now. I’ve always paid early or on time, am a quiet and responsible tenant who never causes any issues. I didn’t even complain when they increased our rent $300 from the last lease. The time and headache I’ve had to put into this (which again, is still not fixed) has been a horrible first impression of this new owner/management. If you’re considering moving here, don’t look at any reviews prior to August 2022, that management is unfortunately no longer in place. Read More

When I moved out I cleaned from top to bottom. They ended up charging me $280 for a "fingerprint" on the door, and a tiny microscopic clump of dust on a corner of a door, ect. I told them I didn't feel these charges were fair. They sent me pics and I told then you could wipe it down with a rag! They said that was not normal cleaning and weren't helpful at all. If you move out hire your own cleaning company I guess!! I worked in apartments and rented numerous apartments before and I have never… experienced this amount of excessive perfection. I even did my own move out inspections for tenants. The apartments were loud, walls were thin, and management was not friendly to me. I was a good tenant, paid rent on time, and kept my apartment clean. Not worth the price . I had much better customer service at other rentals in town Read More