MAA Cool Springs

The location is convenient and close to much of what Franklin has to offer, which is a plus. However, the apartment itself has serious issues. The walls are paper-thin—being on the first floor, some noise from above is expected, but I can hear every footstep, water running, shower, and toilet flush from upstairs.

It's nice that dogs are allowed, but maintenance for the dog waste bins is very poor. Some bins haven't been emptied in months and many don't have covers, so the bags get soaked and… unusable whenever it rains. There's also trash scattered all over the grounds, and I've seen staff walk past it without picking anything up. The dog parks exist, but at least one is poorly maintained: the gates don’t work right and the fence is about to collapse from erosion.

There’s a nature trail on the property, but it clearly hasn’t been maintained since the complex was built. Green mold, mildew, and algae are visible on the siding and windows, and the hallways and mail area outside haven’t been cleaned the entire time I’ve lived here.

The pool and gym are decent, but the urinals in the gym building don’t work—there’s just an air freshener on top, and the male staff use them every day. The trash collection area is always a disaster, with all sorts of dumping happening despite signage, including furniture and beds.

Finally, the termination policy is harsh, with a high termination fee and a required 60-day notice. Overall, given the price, this place is not worth it. I have other concerns, but these are the most noticeable issues that make me regret renting here. Read More

Was told that maintenance would handle several issues that were pointed out at move in and am now being told they won’t after the fact. A complete lack of communication and transparency.

Can't think of anything negative to say. Staff is exceptional, facilities are wonderful. I love the location (avoids a lot of traffic) being within 10 minutes of most stores and restaurants in Franklin. Dog parks and walking trails everywhere. Only thing that would make this complex 6 stars is a hot tub and a sauna.

I have spent 14 months here from 28 Dec 2021 to 27 July 2022 in apartment 8103. These apartments are having major mold issues. More than 5 service requests were submitted through out my stay to temporarily fix the issues. We had faced lot of inconvenience while our stay here. They ran dehumidifier for more than 10 days which was trouble in terms of voice and electricity bills. Lot of valuable belongings were damaged because of mold issues. In the final settlement they charged me $800 to fix the… mold. There are lot of good apartments around, look for those apartment and stay away from this. Read More