3/25/26
Great location bad everything else
I’ve been living at Neuhoff for about six months, and unfortunately, I have to share a very concerning experience. For the past two months, my water bills have indicated an extreme usage—around 7,000 gallons in just 10 days—suggesting a serious leak. When I brought this to the leasing office, the response was dismissive and unhelpful. On top of that, the amenities are often locked, packages frequently go missing, and the concierge staff is not welcoming. Most alarmingly, a cleaning staff member... from the complex entered my apartment unannounced, and no one can explain why. For a so-called luxury building, the level of service and security is extremely disappointing. I hope management will take these issues seriously.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Neuhoff Residences responded to this review
Thank you for taking the time to share your feedback. We are very sorry to hear that your recent experience has not reflected the standard we strive to provide at Neuhoff. We understand how concerning the water usage and access to your home must feel... . Our team has been in communication with you and is actively reviewing these matters. We also appreciate your feedback regarding the amenities, package handling, and overall service experience. This is not the experience we want for our residents. We will continue following up with you directly to ensure a resolution and support your comfort in your home. Thank you again for bringing this to our attention. -Neuhoff Residences Team
