4/28/26
Verified Renter
Disgusting and Disappointing Just moved in last week. At first we thought we were moving into low-income housing. Apt is roach infested. Office said pest control would come, but still has not. Carpets were not cleaned prior to moving in and are filthy. Our brand new vacuum is now disgusting. Neighbors smoke in their apt and it goes through vents into ours. Needless to say we will have to get rid of our new furniture before moving as to not bring smokey, roach infested furniture with us. Trash... cans for poop are filled with actual trash and have not been emptied. There are no poop bags at any of the stations. The pool is gross. There is no laundry facility or gym as stated. AC does not work properly and apt is hot. There are no microwaves. Tubs have cracks. There are no batteries in the smoke detectors. Everything has been brought to management's attention with no action. Hopefully new owners of property will use the income they are making from raising the rent and price gouging residents to make improvements. Unfortunately, they also know there are no other options since everything in Abilene is rented or has a wait-list. The only positive so far is the neighbors are all really nice. However, after one week, we can't wait to move.
Review from Apartments.com
Property Manager at Bel Air Springs responded to this review
We are deeply sorry for your experience, especially right after move-in. This isn’t the standard we aim to provide. Our team has been in touch and is actively working through the items you mentioned to get everything resolved as quickly as possible.... We truly appreciate your patience and encourage you to stay in close contact with the office so we can make this right.











