11/24/25
Verified Renter
Not great.
Pro's: They installed washer / drier on time for my move in & the location seems to be relatively quiet and peaceful.
Con's: Once you sign your lease, you are on your own. Emails dont get replied to & maintenance is honestly really bad.
Two example's: One, I noticed the bathroom in the master had a broken toilet handle, would not flush. I reported it, as a "emergency" like your supposed to. 6 days later after nobody came or contacted me, I just bought parts and fixed it myself....
Two, I got locked out due to my own stupidity of leaving a clicker in my car rental. Again, calling the emergency automated line, for 3.5 hours I waited outside the house, leaving several messages. Eventually giving up, and going to a hotel. Returned next morning, leasing office arranged maintenance (they smashed the window) and though they should they would return to board it up, they never did. New to US, no contacts here, so depended on them to help, that was a mistake.
Review from Apartments.com
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Property Manager at Communities of Bent Tree responded to this review
Thank you for sharing your experience. We apologize for the challenges you've faced with communication and maintenance. It's important to us that our residents feel supported, and we're sorry to hear about the issues you encountered. We encourage you... to contact our office at 972-931-0741 or communitiesbtmgr@willowbridgepc.com so we can address your concerns directly.
Sincerely,
The Communities at Bent Tree Management Team
















