Estates at East Riverside

I recently reported them to Consumer Financial Protection Bureau, FDCPA, and Texas AG. Highly recommend avoiding this place. In addition to basic maintenance issues and poor property management, I've had a horrible experience with their financial handling of my account, which was always paid on time and in advance. Upon move out, I confirmed with the Community Director, Mary, that my account was in good standing. One year later I discovered I was reported to collections for payment issues. They... never called, emailed, or contacted me about my account to clear it up before reporting it to collections. Once I discovered the issue, getting in touch with someone to work through it has been a challenge and I'm jumping through hoops. The office manager is always gone or unavailable, phone calls are never answered and emails take weeks to be responded to. I have just finally received their ledger records of my payments and they have false transactions and have mismanaged the accounting records. They are also unable to provide any proof of communication to me about the account issues before pursuing collections. At this point, I have reported them to Consumer Financial Protection Bureau, FDCPA, and Texas AG. Read More

Since moving in, we had issues with plumbing (both of our toilets in our 2B2B apartment would not flush all the way or flush at all) and then our washer would not spin the water out of our clothes correctly so it would be sopping wet and then the dryer wouldn't dry the clothes. We had put in a maintenance request to fix the toilets, but even the maintenance guy didn't even know how to fix the issue. He even suggested that we flushed something down that would make it not flush all the way, but we... literally just moved in and it didn't work off the bat. We had only flushed toilet paper to realize it didn't flush. At least one of our toilets kinda worked so we were really down to one toilet to use while the other toilet took 3-6 flushes to flush down a small piece of toilet paper. Then, during our initial move in week, we noticed the washer and dryer didn't work. We put in a maintenance request, but nobody came. They keep saying they're coming the next day to fix it and then it still isn't fixed. They even marked the request as completed when the washer and dryer STILL ISN'T FIXED. We had even went to the leasing office to notify them that the request is not completed despite it being marked off as completed because it STILL DOESN'T WORK. It has now been 5 WEEKS without a washer and dryer. We have to put out money to go to a laundromat to wash and dry our clothes even though this apartment complex advertises a washer and dryer in unit. DONT EXPECT IT TO WORK. The amount of trouble this apartment complex has given us since moving in has been ridiculous. There hasn't even been any sort of compensation, and we're expected to pay rent, community fee, and the water and sewage utilities?? What a joke. I would never recommend anyone to live here. I would recommend investing your money somewhere else with an efficient maintenance team, management team, and a freaking working toilet, washer, and dryer!!! Read More

Llevo viviendo aquí 3 meses y me arrepiento de haber aplicado en estos apartamentos desde que me dieron las llaves del apartamento el aire acondicionado no ingresaba a la habitación y han pasado 3 meses y más de 4 técnicos y aún no dan solución la administración es pésima no quiero que esto le pase a alguien que está pensando en aplicar aquí busquen otras opciones también reporte el drenaje de la tina no funcionaba y solo realizan la visita y no solucionan me tocó solucionarlo después de llegar... cansado de mi trabajo porque a ellos eso como que no importa ni mucho menos dar un buen servicio al menos inquilino les recuerdo estoy viendo actualmente en estos apartamentos y la administración es muy negligente solo importa que las personas agarren los apartamentos y como uno firma contrato no puede dejar el apartamento tirado para que no lo perjudiquen con un reporte negativo muy mala administración de lo peor . La solución que da administración es dormir con las puertas abiertas de las habitaciones que descaro … Read More

I've been living here for about two years, during which there has been substantial improvement. There have been three different management teams.

For the first 1.5 years: first two management teams: three stars (4 stars for the first team, 3 stars for the second team). (issues related to friction at the front desk, unnecessary fines, failure on follow up due to turnover).

For the last 4-6 months: five stars for the third team.
The most important change that has been made in the past 4-6... months has been a change in management. The new staff: Maryam, Erica, gloria, Jessica, and Leo are all nice to be around (just got done talking with Maryam in a pleasant conversation). The new manager, Leo, is presumably bringing up people's spirits at the front desk (which might be why the interactions with the new workers Maryam, Gloria, and Erica have been pleasant, but it could also just be that they are nice), and the culture at the front desk is noticeably more cheery. I go there for coffee a lot, an it is always nice to walk in there.

Even if everything is not perfect, I can tell that they are trying to change/improve things, and it is noticeable. When they were switching the wifi, the wifi went on and off repeatedly, and that sucked. Some other reviews mentioned, that. However, It is the new company they signed up with, and there was a "transitional phase" where they were installing new services for the 5G wifi.

I am much happier with the front desk now, and issues are dealt with in a more transparent way. I can also see Leo and the other team when I go to the front desk problem solving issues with the maintenance team. I think the other two teams, while they were trying to deal with issues, were experiencing burnout to some extent due to the pressure. But with this team, I can see Leo problem solving with people, and I might be wrong, but I think that is going toward reducing the stress/burnout.

Another reviewer mentioned the pool closure situation due to the parties, but come on: They have to remove the glass in the water, and they had someone working on it every day. The towing company thing is also due to people parking under the "cover".

I hope that this team continues the current culture, and does not succumb to burnout, and I think they can probably do it. They have Gloria, who has been there for the longest, and she has provided a lot of guidance to people I think. Combine that with good management, and I think the team has a bright future. Read More

No lo recomiendo Muy pendiente con esa Admon, después de desocupar el apartamento te cobran demas en tu deposito y como si fuera poco te sacan miles de excusas para no devolver lo poco que queda, llevo 3 meses detrás de ellos para que me devuelvan lo mio y siempre me dicen que si que ya me lo van a mandar, que no.tienen mi celular, mi dirección en fin me late que con ese cuento quieren quedarse con el dinero así que pendiente esa admon no es de confiar