6/19/25
ROACHES AND BAD MANAGEMENT
Our unit had been vacant for almost a month before our move-in date, and we repeatedly asked to see it beforehand. Each time, we were given excuse after excuse — usually blaming it on only having one maintenance technician. In hindsight, it seems clear they were trying to hide the fact that the unit is infested with ROACHES
As soon as we walked into the apartment, we saw live German cockroaches in the bedroom, bathroom, and kitchen. I found a piece of painter’s tape in the bathroom. When I... pulled it off, it was crawling with roaches — both babies and adults. As we continued inspecting the unit, we found dead and live roaches in nearly every drawer and cabinet we opened.
The unit was filthy. The tubs were dirty, the counters were grimy, and the floors clearly hadn’t been swept or mopped. It was obvious the cleaning crew had done a poor job.
We went straight to the office to speak with the manager. Unfortunately, she was not apologetic at all. She claimed that pest control had been treating the unit weekly since the previous tenant moved out — basically admitting that she knew about the infestation but still allowed us to move in, hoping we wouldn’t notice.
The only solutions offered were another cleaning (which did not fix the filth), being added to the pest control list for the following week, and an ozone machine — which only addresses odors, not insects. She didn’t offer any roach traps or solutions to seal the cracks and gaps where roaches were clearly hiding. It felt like they wanted to push the problem onto us rather than take responsibility.
My partner and I had to spend our own money on roach traps and caulking supplies just to make the apartment somewhat livable. Even after running the ozone machine all weekend, we were still seeing live roaches.
When we returned to the office to express our continued concern, a leasing agent told us the previous tenant had also reported the infestation. So, management was fully aware of the issue and chose not to disclose it.We attempted to meet with the property manager again, but were told she was in meetings all day and wouldn’t be available until next week. In the meantime, we’ve had to delay our move-in date twice because we’re afraid to bring our belongings into a roach-infested unit. We’ve told management this, and they do not seem to care.
DO NOT sign a lease without walking your unit first. Check under the cabinets. If one unit is infested, it's likely others are, too.
Review from Apartments.com