The Park at Walnut Creek

Where to even begin....While getting approved, I was working one staff member. She had everything done, set ready to go. A day before move in, someone emailed asking for more money, ID's and more information. After going back and forth with the manager, they had me resign a new lease, pay more cost's and said the other employee was no longer there.

Arrived to pick up keys and went to the unit, here is what I found-
The unit reeked of food, grease and nastiness. The ac thermostat did not work,... the kitchen sink faucet was completely broken, the paint on the walls are literally 3 colors due to them touching up after numerous residents had moved out. The ceiling paint is suppose to be white and its yellow. The vent hood covered in grease and the light did not work. The floors were disgusting, my mop and towels literally were brown from the dirt. I decided to wipe down the walls to try to kill some of the odors and my rag was completely yellow from grease and cig smoke.

Now lets talk bugs-
There are a ton of german cockroaches everywhere, alive and dead. I showed them to a pest control guy at work and yes, they are german cockroaches. Absolutely disgusting.

Now lets talk noise-Either the family above me is a heard of elephants or they just don't care. It is loud 24/7 and even turning the tv volume on high, it still does not help.

Let's talk fee's-
You get charged a gate fee of $50 but they don't have any gate remotes to give you
They charge pest control but there are roaches all over the unit
They charge valet trash fee, never has this been picked up

Let's talk communication-
After sending photos of how gross the unit is, told them I would be out of town Friday and would be moving in that weekend. Office confirmed they would make arrangements to come on Friday while I was gone to paint and make the repairs. Here it is Wednesday, I get home and they came and painted over the grease in the kitchen and left trash on the floors, a paint brush in the sink and paint residue in the sink. Again, they were not suppose to come until Friday.

Now let's talk price-
I was sold on an "Upgraded Unit" that cost's more for rent. The walls and ceilings have not been painted in a long time, the stainless appliances are rusted, the microwave vent hood is covered in grease and the light des not work, there are holes in numerous walls from prior guest hanging items, and the ceilings are yellow from dirt, leaks and just nastiness.

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The worst service I have ever experienced. First, they couldn’t fix the AC during the summer for several weeks, leaving me to suffer in the heat. Then, the same thing happened with the fridge—it was broken for weeks with no resolution. Now, I’ve had rats in my apartment for over a month, and they still haven’t taken care of it.

Do yourself a favor: don’t even consider renting an apartment from them.

NOT WORTH YOUR SANITY. The location has a lovely metro park walking distance but that's about it. The main office is a laughing stock and the management company(GVA) is even more of a joke. They ensure to harass tenants over everything and anything (plus undisclosed fees/utilities) The staff is BEYOND incompetent and they make sure to switch everyone out almost every month so nothing can ever be resolved. Still waiting to hear back from GVA in regards to THEIR EMPLOYEE trying to BREAK INTO my... unit on camera over 2 months ago. AVOID this place, it's by all means not worth it at all.

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I have been here for 8 years - Honest 5 star. If you're looking for an apartment with basic amenities but an excellent location, The Park at Walnut Creek might be the perfect choice for you. Let's start with the amenities - while they are nothing fancy, they are clean, well-maintained, and functional. So if you don't need a lot of frills, this could be a great option for you.

But what really sets The Park at Walnut Creek apart is its location. It borders the Walnut Creek Metro Park, which is... an absolute paradise for runners, hikers, bikers, and dog lovers. Whether you want to take a leisurely stroll or push yourself to the limit, this park has something for everyone. And being just a short drive (or long walk) from the Domain and the new FC Stadium, you'll never be far from great shopping, dining, and entertainment options.

One more thing worth mentioning is the staff. The maintenance crew is top-notch and always ready to take care of any issues that come up. And the office staff is attentive and friendly, making sure that everything runs smoothly and that you have everything you need to feel at home.

Overall, if you're looking for a basic but well-maintained apartment in a fantastic location with excellent staff, The Park at Walnut Creek could be just what you're looking for. Read More

So I read the reviews and finally had to see because it look beautiful from the outside and guess what me and my dad got a beautiful apartment it renovated spacious I love it they also have a bilingual agent she is nice the entire staff was good has well thank you