8/18/25
Looks nice from the outside - but horrible
This place was a nightmare from start to finish. We went without hot water for almost two months from moving in —even after being moved into a second unit that also didn’t have hot water. Two bikes were stolen from the so-called “secure” bike storage, and our car was broken into in the gated garage. Clearly, this property is not safe or secure.
One of the leasing agents, Jennifer, and the maintenance crew were the only positives, but upper management is completely unresponsive and ignores... residents’ concerns. We had to constantly chase for answers and felt uncomfortable doing so, even though we were patient and reasonable. We finally had to move out due to my car being broken into, and even then management continued to ignore us when we tried to find a resolution in leaving early.
Save yourself the stress and look elsewhere—this building is in an unsafe area, mismanaged, and not worth the headache.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Trailhead East responded to this review
Thank you for taking a moment to leave a review. We value all feedback and take your concerns seriously. It's our goal to provide an comfortable living environment for our residents, and we regret that we fell short in your case. We're glad to hear... that Jennifer and our maintenance team were able to provide some positive experiences, and we will strive to improve our overall service. Thank you, Trailhead East.
